DXC advertises Digital Transformation, but internally we are having so many problems Migrating our PC''s. You call the help desk (service desk)or online chat and they create a ticket and then no-one gets back to you. Why don't they get a list of common problems and solutions so the they can acatully hep you real time.
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Lessons learnt? Bah a lot of whingers complaining about IT "issues" whereas they should call the Service Desk for assistance (or for that matter blame-shifting) You don't believe that do you? The Service Desk and DESKTOP support su*ks . WE have the same problems that the HPWE people had, nothing was fixed. SHAME SHAME on them
Looks like DXC failed to conduct lessons learned after the HPE migrations, or they just didn't give a c.r.a.p..... CSC people are having the same issues we did almost a year ago. Ridiculous....
Best option is to give DXC the digital (finger) treatment as they are useless at resolving simple issues.
seems like the csc lackies are just migrating ; a while ago all the hpe lackies were migrating and had the similar headaache ; well time for you folks !
A digital transformation company that in order to cut costs won't replace your computer with a new one if it crashes, they will provide you with a re-manufactured laptop that will may be worse than the one you had.
If you are lucky they will get the HW that failed from a burned out laptop for you to replace that HW
But it all worked smoothly in the powerpoint. What is wrong with the lazy workers that cant follow the powerpoint? The executives put a lot of thought into the boxes and arrows and used the best buzzwords.
Years ago we advertised that we would be customer zero, which basically means any innovation is first applied to DXC then to its clients.
The way the service portal is laid out is horrible, like finding a needle in a haystack. It’s not intuitive, the staff from India who deal with tickets are sub contractors and are sh--e.
If this is how we are treated internally and our leaders think it’s acceptable, imagine how our clients are treated. They must love DXC.
DXC don't understand the importance of frontline support being ambassadors for the company. DXC customer's get really peeved when they are not kept informed. The queue the clients in front of you, but you both get the same 'quality' of service.
The common problems and solutions is a Snow database but that eats up time. So they just take your name, asset and verify contact. They win points for quick fix calls, but if you are a trouble maker i.e. something for which 'turn it off and on again' won't work, then once you exceed a few mins of them google searching, you get passed over.
After 10 mins you are then forced to type: "Are you still there?" to illicit the response: "Yes. I am looking into your problem. Give me a minute". The agent is dealing with easier chats than yours or if yours is the only one, then they are contractually obliged to leave the building on a scooter to go and get their lunch.
After 30 minutes, they return to your messages of "How's it going?" and "Is this going to take long?", "Hello?" and will respond by saying they have escalated the matter to technical support and conclude with "Is there anything else I can help you with?"
In theory, they should take up to 3 days to contact you. Otherwise a little red-cheeked angry emoticon is added to your incident with lightening bars coming out of its little head on the 4th day and will flash on the 5th and be replaced with a gravestone on the 6th.
An outsourcing company that can’t fix its own technical problems? Sounds promising!