hi im your sears mpu associate. so I can better serve you,(theres a lot of bad reviews of our behavior) when going to pick up an item, and using the kiosk, please remain there. nows not the time to continue shopping, goto the restroom, or go move your car around back. oh, that's reminds me, please have your car around back before scanning your receipt. if your picking up a large item ,please bring a large car or truck, or trailer....not the smallest auto you have, then after wasting every ones time say "oh I should have brought the truck". again, if its a large item perhaps leave the family at home...we are not allowed to move car seats or have people sit on the floor for your washer to fit. we cant help if your mini car doesn't fit the item you've bought, so please don't take your frustration out on us. we cant do the impossible. my own experience ive had lots of people call my names and get aggressive towards me when the item doesn't fit in there car...not my fault...
11 replies (most recent on top)
@2yrs You are somewhat right, but also wrong. The customer can actually try and help out in some situations.
They are customers and you are the employee. Part of your job is to put up with whatever comes your way. Customers are not given training on how to pick things up nor should they be expected to know (signs or no signs). Customers just want to get their stuff and go. Quit complaining and just do your job. Why is that so hard to do? You are paid the same amount whether a customer follows directions or not, whether you have 1 customer or 10. Just do your job and quit whining.
It is difficult for the MPU associate to follow the process...if the customer does not follow the process.
Customers scanning and then disappearing from MPU
Customers not waiting for their .com ready for pickup email and coming in while order is still processing.
Customers not bringing their credit card with them to swipe on kiosk for online pickups.
Customers that can't remember their phone number for us to input into the snic to close out their pickup
Customers picking up big items with too small a vehicle....and then giving MPU associate an attitude when told we cannot risk damaging their vehicle.
Customers not preparing their vehicle for large item pickup.....meaning cargo area full of junk so that MPU associate has to stand there waiting in parking lot while customer cleans car and other customers scan receipts inside.
Customer initiates an in-vehicle pickup before arriving at MPU....and then parks at wrong entrance or cannot find the MPU parking area...
And the list goes on....
management does't care because their not the ones who has to bring out the orders, all they want to do is clear out the orders before the 5mins. One way is to print out mpu coupons in RES and give customer one after they clear out. Rushing only makes the mpu guys hurry and sometimes create accidents
Yep ....we get blasted by management for going over the 5 minute pledge but what can you do when the customer wanders off...or customer cannot remember their phone number or cannot find their credit card in order for us to close out the pickup.....If we take it out of system as "not delivered" we are yelled at for trying to cheat the clock.....When we try to explain it, management response is..." Excuses...excuses".....
my managers wont allow us to post anything, i love that you got away with it ;0
I used to be a receiving lead until the round of layoffs the just go round back in January. We were having the exact same issue with customers leaving the kiosk after scanning their receipt and/or not having their cars ready. We also had an epidemic of people bringing in small appliances and vacuums that were out of warranty and they would call my crew and I "idiots" when we couldn't fix the brushroll on their filthy vacuum or get their rusty neglected mower running again.
I created a sign in RES to hang on the door and above the kiosk that asked customers to have their vehicle ready (backed up to the loading area, not 200 feet across the the lot). It also asked them to stick around until an associate acknowledged them at the kiosk. Then, it was spelled out that items out of warranty would not be accepted as we didn't have a repair depot nearby or qualified technicians on staff.
Then the DM makes a visit and wanted to take them down. I told her that 95% of our five minute guarantee misses were because the customer didn't use common sense and didn't stay around to be acknowledged at the loading door. She got an attitude and so I told her that if it's such a big issue, then I should go work somewhere else, so I prevailed.
Now I don't have to put up with all of the BS nonsense anymore and I'm liking my new job. That layoff was the best thing that could have happened to me.
You don't sound very helpful.