Marketing redundancies got the axe middle of Q4 last year. The early February is the projected end date for LCCs per union members who received advanced notice — assuming they don’t relocate anyone or save support staff that’s cutting a lot of heads. Who else might go? Channel support? They don’t do a whole lot anyway other than redistribute PowerPoints someone else made…
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@24j hopefully they will start with useless area directors from the 1990s-like overkill hiring of management people. WS never really thought the “commoners” understood how that was setup so that no one would ever need to take the blame for anything failing because it always slid to the area supervisor, who, in turn, put someone, anyone, on the next layoff list, reversing comms back up the chain to say the failure has been dealt with and won’t happen again!!!
Hopefully soon so this company can hire people that actually does the job and not make excuses or do something other than what they are supposed to do.
ok "B"
@OP I’m curious on what you think Channel Support does because it’s not just recycled PowerPoints like you think it is. I work too hard and many hours for someone to say that. I also use to work with the technicians and LAMs in TX and other states for referrals by myself before the LCCs took over. So, if you’ve had me if you are a tech you know I worked for you when I was a rep and worked even off the clock. To the point I took corrective actions to help you instead of doing my main purpose of my job which was to sell to new customers.
@xj go back to your cubical.
You don’t have to try to spot the email job stooges who browse this forum. I’ll echo a refrain one of you likes to rattle off like a rancid burp, “I hope you get replaced by AI!”
What a d-mb post
@v8 the community needs a local contact without that it will be a sh@tshow. LCCs brought a lot more to the table than just sells. Ask any member of operations and see where the local support came from.
@vf because it was misdirected and micromanaged to death
@v8 they tried and was threatened so in order to make a living had to swallow the cr-p
Just send mailers , no need for the extra rid raft
Direct to consumer is the smart way to go. Do you know how much waste and employee hours was spent on "events" and "outreach"? For little to no new connects? It's been just like checking a box.
@v8 It’s cutting your nose off to spite your face. If you’re trying to eliminate or mitigate harm to the company, you’re canceling external D2D contracts and hewing down internal D2D to the ones who lie the least. LCCs are a credit to the company and the only thing left standing of the “live and work local” promise.
It's 2026 LCCs don't make business sense and they should have spoke up against leadership 2 years ago. The writing was on the wall but they just believed the bs.
Our whole state has banned together we are not sending anymore referrals. After seeing how our sales girl treated. We ain’t doing cr-p. For years she carried us and now we have no one.
@sf d2d has been playing the smoke and mirrrors games for years and making the spreadsheet look thick when it is all a scam. Uniti gonna be surprised when they figure out it all a hoax
Oh snap did someone figure out what SC's group was doing and say something? Zo absolutely freaking hates it when you disrupt his narrative. Nobody ask how much we lose on external D2D sales.
@rv It’s not a few, it’s was everyone. There was fire and fury when test calls were made and we were getting sent to inside sales calling my local number. Zo would rather shutter the whole thing than play politics with the banshees he has working under him.
Really gonna be funny when the LCCs start talking and tell all they know that has been done. Hide and watch
@nt same at my location that girl do
More for us techs than anyone else in the company ever did in my 20 years. No
One ever stuck there neck out for us like she did and now after all the years she be here they tossed her like she wa nothing.
@e4 don’t care that’s part of the plan. Eliminate the union, less on the hour, no benefit payouts contract it out. Uniti had this as a plan from the beginning
The rumor is that several LCCs filed a grievance over something with their phone number being transferred to the call center and bo-m they just cancelled out the whole dept. sounds like a lawsuit to me. Retaliation at its finest. They be wanting to get rid of the union anyway so that just leaves th techs. And looks like that will be contracted out soon too
No more referrals from my group! We decided if the LCC is gone we will never send another referral.
Livid over this. I referred because my agent stuck his neck out for me, never missed a call, never missed a message even outside of his office hours. They will never see another referral from me. You don’t treat people like this.
Anyone have to laugh when the big Z has his video on all these jobs he has brought to the table while letting the best of the best go? Comical.
There will be zero techs submitting any referrals via any app! We refuse! We support our LCC! Bad move Uniti or whatever your name is!
Facts! LCCs have been cut off from any contact with local techs, after spending years of building and bridging the gaps between sales and operations. The LCCs have singlehanded embraced and facilitated relationships that have padded the pockets of many of the higher ups that just took an ax to the LCCs like they were nothing. The position these LCCs held went far and beyond just sales and the loss of those said employees will be felt very deep. Not only internal but locally to the community and the customers who depend on the “local” connection. Embarrassing to not have any local help for any customer in any community. What happened to we are local???
Without warning, technicians have been cut off from their local/preferred LCCs except to handle customer complaints. They’re working with a new backend to bypass them entirely. This feels like they’re probably just wanted to bleed them out to make those final commission checks as small as possible.
There is a VP in Kentucky that is taking in massive amounts of payola for steering work to said contractors. Funny how things never change. Funny how either the C suite is clueless or does not care.
Uniti needs to follow like Spectrum and have authorized installers contracted. Some of these techs not all but some just won’t do the job at all. Or they create a bad experience and had one cuss out a customer for asking him questions. Tech cussed out a customer and dropped F bombs and called his union. That serves no one. If you can’t do your job go find a new one. But seriously some just won’t work at all. If you can’t get orders installed the company does t generate rev which pays your paycheck. Techs don’t get it.
I would venture to guess that just as soon as Uniti can find a way to dump its inherited massive field tech group and find a way to a contractor managed service agreement that will save them tons of money on the “expense” of full time employees. It would allow them to clear out lots of lower and mid level management as well as savings in departments like HR. It shouldn’t surprise anyone to use a foreign operator for that service agreement, which could possibly eliminate organized labor relationships as well. Of course, that is all speculation and there’s no telling what has been discussed in boardrooms, including timeframes. Something like this would most likely take a year to implement.