Citi's workforce has become dominated by employees with a computer science background, many of whom are supplied by vendors rather than being directly employed by the company. This has led to a lack of technical expertise as well as business acumen among these staff members.
As a result, business analysts often act as intermediaries, interpreting complex concepts for stakeholders without fully grasping the underlying business implications themselves. Furthermore, employees who transition from technical roles to business positions often find it difficult to develop a comprehensive understanding of the company's overall strategy and operations.
Citi is struggling to keep pace with industry developments in finance, failing to capitalize on emerging trends and innovations. The reliance on vendor-supplied staff has created a talent gap that undermines the company's ability to adapt to changing market conditions.