How is it even legal for the company to expect 4+ claims/day in an 8-5 window?!?! It is simply not possible to take the necessary time with the customer to provide a good experience. Beyond that they tried this c-ap a few years ago when handling a claim was much faster and it was an epic fail then. Severities about to explode!
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I agree.. 4 claims is the low end. Even in the represented unit we were getting 4 to 5 claims dumped on us in 1 day.. and then we were told we were only getting 2 claims a day haha.. it really is a mind f*k game with corporations and employees. When people say these companies decision making is run by A.I. I think there is truth to that.. when I'm getting 4 claims a day and it's well documented in their stupid system but told that its 2 claims... there is a disconnect from reality.. cant believe I lasted 15 yrs. But now rif'd. Grateful that I'm not going to have to face what is coming for the people left there.
You must be from Esurance because 4 claims is the low end for Allstate. When I first started I was getting 12-15 claims/a day. One Saturday I walked in I had 17 claims! Yes you read that right 17! I almost quit but just did the best I could do and my office was fully staffed at the time. I'm so happy I was laid off 🤸♂️🤸♂️🤸♂️ I had been wanting to quit for awhile ...years...but now I got let go with pay. THANK YOU GOD!
Because you are on salary, you are expected to do more than 8 to 5. Unfortunately, this is the truth.
But “notice counts are down.” -______-
“Personal touch” lol, people are lucky if they get a call or inspection nowadays. Here’s your $700 estimate I’ve got 20 more to get to, sometimes I can’t remember what color a car is when writing estimate. I’ve never seen anything like this, it’s “American Transit” levels of claims handling lol. But hey, claims are down due to COVID, right? I know the answer, MOAR LAYOFFS! This company is a joke
Allstate has really sh– the bed in the last 2 years. I know, let’s fire people, not promote those that are ready to take on more claims, yet hire new people that need to be trained or transferred over after being key go for sub par performance. It’s really a joke. Can anyone actually say they are happy working here at this point, and not the typical “be happy you have a job”? Shapiro has really shaped this company to be simply a higher paid call center across the board and will eventually eliminate more frontline jobs until he can figure out how to streamline into overseas cheap labor. It’s a Sh–show for sure and the ones who suffer other than the overworked, under paid, expendable employees are the customers. Claim handling is as impersonal and rushed as it gets, payments are lowballed, closure times are a disaster, and there simply isn’t enough time to give a personal touch to even 50% of your claims with them weekend and pto dumping claims in your bank. Absolute circus!