Is it a foregone conclusion that all positions that are in any way related to customer support will be outsourced once the acquisition goes through? I apologize if this was discussed before, I just found this board and I wasn't able to find any info on this through the search option.
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If the playbook executes anything like it did at Citrix, then 100% yes. It's an easy way to cut costs. Granted, Citrix's case is a little different because they were having massive attrition problems in Support well before the take-private anyway so they were able to start backfilling those open support needs with offshore folks in advance
But you do need to know how to ask for logs in 10 languages, so that has got to count for something.
80K total compensation in USD/EUR/GBP is accurate for a Staff TSE. Yes, 80k to ask for logs and upload to a PR.
is that 80,000 in Zimbabwean Dollars or Vietnamese Do-g?
please clarify
You think TSEs are on £80K? That's more than some SEs...
Moving support immediately to partners sounds short sighted, are they ready? surely service levels decrease
That isn’t the goal of Broadcom, nor any company. It is to get the shareholders and execs rich. Right now the surest way to do that is to reduce costs and reduce headcount a boatload.
In November meta/Facebook was $90. Then they fired 20K. Now the stock price is more than twice that. Nothing else changed. Same can be said for the boosts in stock price for all the tech companies doing the same, except for Elon because he is a special boy…
Firing folks is the easy pill to boost stock price and once Hock is unleashed on the obese whale that is VMware, the firing will be non stop for years. Customers don’t matter here, only the all might dollar for execs and shareholders. Welcome to capitalism baby, sink or swim.
I wouldn’t be surprised if first level support is chatgpt based by the end of the year.
Let's face it, there is no need to pay our guys to ask for logs over and over again.
Any support can be outsources. And likely will.
Here in the UK you may as well find the needle in the haystack before you find a company where the support is actually handled by the companies themselves.
So why pay the average VMware dude 80k if you can outsource that to some call centre ... Not saying it is great support but you kinda get used to sh---y support no matter who you call and companies that are neck deep in the vmware eco system won't walk just because they are ask to resend those logs 100 times over the week without getting any decent response.
(and yes, I worked for several customers before - that seems to be the standard of vmware support).
Moving support immediately to partners sounds short sighted, are they ready? surely service levels decrease, our partners lean on us heavily for technical help, cant see how that can work? Would make more sense if they just move support to India on a 24 hour shift, that is about as low cost as you can get
The cuts are going to very big. Broadcom has had way too much time now to find areas of overlap. Given the banking situation, they would have wargamed different scenarios based on projected close dates. They will have to close positively this year and show some immediate value to wall st. If Hoc does not live up to his reputation, wall st. will not be happy. they give him money only because he multiplies it for them.
We are slashing and burning here, customer support is one of the first
areas to reduce cost.
Not much fat left there. The management that doesn't understand how to run a business has cut many support groups already and placed the burden on developers (further increasing costs to produce products).
Pretty foregone I'd say given the past history of Broadcom with their CA/Symantec acquisitions. We are slashing and burning here, customer support is one of the first areas to reduce cost.