Has anyone not got their severance info? I have got one phone call from HR and they said they didn't have my personal email, which is total BS because it's on my profile and I filled out the info on the layoff call.
Still nothing.
It's making d-mb thoughts like....did I actually get let go....if I didn't... Would I stay?? I truly don't know.... I loved my position...hated that my sites were not receptive to very small changes to make them better. That's about it.
Good luck out there.
All good advice above but also mentioning your lawyer or copying them on communication is even better. Save everything, recap everything that was done on the phone. CYA. Hopefully you will never need it but just in case!
Also, when emailing HR your personal email address and asking them to confirm, send the email to one person in HR, while cc-ing a few other HR individuals and the general email for HR and IT in that same email you send, too.
This way, one individual actual person is being expected to get back to you on it, with others seeing that, and involving a different group (IT) who will be seeing what's going on with the chain of correspondence, too. IT is involved in severance re: returning equipment/devices, so it's legit to include them in your email to HR for this. The more eyes that see you're not initially getting answers to a reasonable request, the better.
Follow up after your 2 day deadline via phone call to the person you addressed the email to, if they haven't emailed you back yet. Then you email them immediately after your call where you either spoke w/ them and got it resolved, or left a VM, where you had to again make the request for confirmation. "Hi, this is _____ calling to follow up about the email I sent to you on __(date)_____ at ___(time)_____ to make sure that you have my personal email, for offboarding correspondence. Please email me today to confirm you've received this information. Or, if you catch them to actually speak, at the end of the convo., reiterate that you're expecting them to email you confirmation, as soon as you're off the call.
And if you still don't get an email from them confirming, then send another email request, with switching out the "To" addressee with one of the other people you'd had in the cc before, and putting the original "To" person into the cc list. So now, you're going around them and calling them out in front of their (multiple) co-workers, while still being the innoccent little laid-off person who just wants to make sure they have your contact info. "Hi, __(new HR individual being contacted for the same request)__. I haven't heard back from ___(HR slacker)______ yet re the email I'd sent to your group (attach your original/all emails sent to HR/IT about this so far), and would appreciate getting confirmation on this. Please email me today with confirmation that you have my personal email address. Thanks!
You want to be polite and professional, but get more and more assertive about being a pain in their a-s, with no hesitation about being willing to blow up their spot, if they keep dropping the ball. Public humiliation can do wonders to get swift action happening. Just document it all in writing, to CYA! And if you call without speaking to the callee, always leave a VM, and then immediately follow that VM up with an email to them where you reference the VM you just left for them. Don't give them any wiggle room...keep the pressure on, and you'll get results. LOL
It's possible they're trying to get out of paying severance by saying they didn't hear back from you within the deadline of signing, so make sure you don't leave the ball in their court by just hoping and praying they'll magically locate your personal email.
I would send from my personal email, a note to various people in HR where I reiterate that this is the email address I initially input into their system re: severance communication, that I instead was sent the severance info. to my now closed work email (attach any proof you may have of that), and then insist that you receive a reply from them within 2 business days (they gave you a deadline, you give one right back to them) to -- confirm -- that they have your personal email, and that they will be sending you your severance pkg. info. w/ enough deadline time to review the contents, and respond.
Call them out on how they dropped the ball, and be firm about what you expect from them re: communication and deadlines. Otherwise they will find a way to walk all over you once again. Don't let them do it.
Mine went to my cargill email - even tho they said it would go to my personal in my layoff meeting.
Now I'm locked out of my cargill email, so kind of worried once the doc u sign comes around with my actual separation materials.
I am also laid off and share your same concern. I want to sign the severance agreement so that I can move on. I try to tell myself that Cargill is true to its word and that it is typical of them not to have their sh-t together. They will get these agreements sent; patience is key but hard.