The first time in the history of EDO, a large bank told us to F off! Program put on hold and were told to close the books:
On the flip side, this customer is unreasonable! Just too much to handle.
Point taken, but the bank is not large, just about $6B in assets. Just noise. Have you been to Springfield, MO? Just a small city complex syndrome. The grass is not green at FIS! Please go to FIS, I will get a break.
Look, yall. I’m a lifer, 25+ years, in. I don’t agree with 80%+ of the leadership decisions the last ~4 -5 years.
However, our clients and our colleagues deserve better - don’t put client names on blast, here. It helps nobody, long term.
A canary is small. Just because you can't hear it doesn't mean you can stop mining.
Let’s be honest, they are small - only $5.8 billion in assets
I will defend Fiserv in one way, we have WAYYY to many sales/sales-light folks who just promise whatever the client wants in a contract and then sneaks it through signing so the product side never notices and then they have “agreed” to a bunch of stuff they could never really deliver on. Fat commission but ruins long term relationships.
Meanwhile in GBS…. Wells Fargo is leaving. They are the biggest banking alliance after we lost BofA.
Banks leaving is the goal. Frank gets a big bonus with the higher termination fees.
Barclays Bank is also raising he-l I hear.
Leaving. Several banks no longer want to work with Fiserv.
Gibbons couldn’t run a lemonade stand
fiserv is not meeting contract obligations. Makes you wonder why more customers are not threatening legal actions to get out of the contract. Let's ponder for a second, lots of fi customer's are not getting what they paid for. What would happen if these customers were to talk to each other and discuss a class action suit.
Post ID: @qpg+1rCe4FCb
Too close minded or suffer from the small city complex syndrome! Your loss! Go to FIS
Happens every day!
A lot of long time customers are dumping Fiserv. Many many more would be doing the same if it weren't cost-prohibitive due to breaking contracts. But those won't renew when the time comes, so this thing will continue to wilt and die on the vine.
JHA, FIS, etc should start treating Fiserv customers like some of the cell phone carriers treat theirs....offer to buy out contracts to move over to their services.
It's unreasonable to get what you're promised??? Enough of the BS!