Thread regarding Hy-Vee layoffs

"Largest viewership in sports television history"....Hey Einstein, how many people in Texas, or California, or Michigan, or New York are going to shop at HyVee? Know your customer base, which HyVee doesn't. Must be in management

Yeah, nobody watches. Except for the largest viewership in the sport's television history. But keep talking, expert.

In the space of 10 years, our local Hy-Vee has gone from a clean, beautifully organized, well-stocked store filled with happy and helpful employees to a dirty, lucky if we have it, overpriced, understaffed and overworked embarrassment. Shoppers are increasingly jumping ship to Fareway, where the customer service ethos seems to be intact, or Walmart and Auldi for lower prices.

People are genuinely struggling. Those who were still able to support Hy-Vee if only for superior customer service, have absolutely nothing left.

Stop the money hemorrhage at the top and go back to your core values before it’s too late.

Can someone at Hy-Vee please explain and tell me why Halloween candy is $2.03 a bag higher than at Walmart. You are not fooling anyone. I know for a fact it’s not your service at Hy-Vee. Why pay the difference at Hy-Vee when I don’t have to. 2 bucks a bag. #smh

Walmart 3.96
Hy-Vee 5.99 price declined from 6.49

To the one who said “yada yada yada & employees don’t care” maybe we’re just tired! We are to the point that we can’t keep up with the stupid cr-p that gets thrown at us daily. When you have a Store Manager that makes 6 figures a year, but yet can’t do anything to help it gets frustrating. Maybe you should step down from your corporate job and go back to a store for awhile & maybe you’ll understand.

Hellooooo, corporate monitor who reads these..... still waiting for your response. Would love to see the spin on all these comments

This is a great post and you pointed to the real issue

When I run into my co-workers at Aldi's, because we can't afford to do at our own store, even with the discount.

Hyvee used to offer service, clean stores fresh produce. On fresh produce they cut hours in produce to run it like wholesale format. So produce not fresh. Dept not clean can get same product at walmart produce cheaper and they up there game on quailty. Get big picture. Blame it on produce mgr hyvee. Corp will never accept fault

I feel like hyvee is running a big shell game. Tell me different

As much as I would love for corporate to read this and react, it all falls on deaf ears. They are he-l bent on making THEIR money and damn everything else. I feel like we are not making money; just robbing Peter to pay Paul. Please, someone tell me different because I know the stores in the Quad Cities are not doing well

The decline in Hy-Vee's customer service is a top-down culture issue, we still have great employees but they are not being appreciated so they either leave or do the bare minimum to get through the day. Randy was an authoritarian, who surrounded himself with yes-men. When corporate stopped listening to the employees on the front line they sent a clear message that they cared more about rubbing elbows with celebrity than taking care of the customer. Hy-Vee does not need to price match Walmart dollar for dollar, but there is nothing about the store experience that justifies a 60% markup on product. I frequently shop the Grimes store, one that is supposedly a flagship store, and at most I have 1 employee interact with me during a visit, most of the time there is no interaction.

Yadda yadda, followed by yadda. 1.) Walmart wants you to price match, because they know you'll die trying. 2.) It's employees who provide great service. By all appearances and evidence, Hy-Vee employees are no longer committed to that concept.

And...gotta pay for those logos at US Bank Stadium. Even if I made a 6 figure a year salary, I'd still be shopping the lowest price place for same product. Why would anyone pay 60% more? They could very well charge considerably less, but those margins have to make up for Walberg, Nascar, Vikings/Chiefs and all the other absolutely insane overspends from corporate 🤡.

Loyality is only as deep as your pocketbook.Sc--w Loyality.Take care of your family.

Spot on!! Loyalty only goes so far. Running short on cash in this economy? Not sure where they think the loyal will lie? Hyvee or your family, and I think we know the answer to that one. Once Jeremy took over the motto should have been back to the basics. Customer service and competitive prices. That's what will bring business back, not million dollar contracts with sports figures.

Good luck. Gotta pay for a race car that nobody watches.