- and will never defeat those companies on their home turf...EVER...
Also, the pronouncements that Allstate is giving the majority of their customer base what they want is premature....and is yet to be seen...
The last formal retention numbers were the worst in 10 years. That is not an endorsement that customers are getting what the my want...but quite the opposite..
If that number tanks further in 2021 and beyond, all of the corporate pronouncements of the customers wants and needs e.g. transformative growth have NO credibility...
This leadership team better be sweating the future retention numbers...if they continue to go the wrong direction, the value of the Allstate stock share will go with it as it will be proof that corporate leadership took this company in the wrong direction.....
I look forward to hearing the next formal corporate release of where retention is in 2021.
I couldn't agree with you more, @cgl+19VV8nWU.