This was great company. When I first started working here, I couldn't have imagined that one day it would be in such sorry condition.
When did it all go downhill? What are your thoughts on the worst moves that have ruined this place? I no longer have any hopes that Avaya will get back on track.
5 replies (most recent on top)
Delisting of stock started...
https://www.businesswire.com/news/home/20220816005873/en/Avaya-Receives-New-York-Stock-Exchange-Notice-Regarding-Late-Form-10-Q-Filing
Not fully destroyed yet, just wait about 6 months and see what happens, won't have a company left. Once cash runs out and loans come due its game over.
All Avayas struggles can be attributed to disastrous leadership and without doubt over the past 10 years the bullying culture that senior leadership has cultivated. There hasn't been and isn't anyone in the top executive management line in the USA that you would get excited about taking into a customer and delivering an evangelical believable message. Here in the USA we have some great folks below the executive line but they have been beaten to a pulp and had the life sucked out of them which then flows down and affects the " feet on the street ". The bullying culture so rampant in Avaya International is driven out of the UAE and the cabal of inept individuals that wouldn't get a leadership role in any other big organisation. You then look at the major European leaders and it's the same again - under qualified people that you wouldn't dream of putting infront of customers and when you have no choice they promise the world deliver nothing and end up costing Avaya it's credibility and hundreds of thousands of $'s. It's a god damn shame.
I think going private in 2007 was really what hurt the company. The Private equity firms did not care about investing in the product or innovating new solutions, they were just trying to recoup their investment as fast as possible. Reminder, Avaya was sold for $8.2 Billion and revenue for 2007 was $5.28 Billion. The tools we use today are outdated and the documentation is dated from 2009. Aura has not improved in years that we can show to customers "this is why you want to upgrade" and the main upgrade reason is more due to end of life/support. Our call center solutions were the best in the world but our competitor caught up.
I feel like when the private equity came in, it was all about cutting costs at every corner. Outsourcing Tier 3 Support overseas and losing all of those great people in Colorado, no more training/boot camps on new products, products that seem like it did not have any QA testing for bugs. The Nortel Acquisition was a steal for only $900M but we did not capitalize on upgrading those customers and many went to Cisco.
Does anyone know what was the reason we went private back then?
Avaya will go on just without its own workforce... business partners have been doing it all for years