Update on my fight to recover expenses from COBRA. As I posted earlier this month, I was laid off from Chevron ETC in October 2015, with employer insurance ending on Dec 31. COBRA coverage, partly subsidized by Chevron, initiated on Jan 1, 2016. Despite my many phone calls and letters to Chevron HR Benefits, ADP COBRA services, and United Health care, I did not receive insurance cards proving continuation of my health coverage until April 7. For the gap between Jan 1 and April 7 when I had no proof of coverage, I had to pay significantly higher out-of-pocket "uninsured" rates to my health providers and pharmacy. I spent nearly $1200 on prescriptions alone for those 3 months.
I saved all of my receipts and submitted them to Express Scripts. Today, I received a letter from Express Scripts with an "Explanation of Benefits" stating that I would only be reimbursed for the amount that the plan would have paid, only $165. Without proof of insurance, I had to pay full rate to the pharmacy, now I am being told that (somehow) I should only have paid the allowed amount, and I am stuck holding the bag for $1000 overpayment. I contacted Chevron Benefits, they said to call Express Scripts. I contacted Express Scripts, they said to contact the pharmacy. I contacted the pharmacy, they said to contact Chevron HR Benefits and Express Scripts....
This is the 3rd time that I've been laid off in my career and I can say that during my 2 previous layoffs, I was at least treated with dignity and respect. Not so with Chevron, their lack of concern, apathy, and incompetence is outrageous.