From the November store closure, a lot of locations were visited by agents and/or real estate. Only VPs, HR and legal know would store closures/converts. It’s literally a rug pull.
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Any updates on this topic?
@gq oh cmon. Anyone who can use a website/app and knows how to transfer their personal data has no use for a store. I work for the teams that you guys call for help with activations. My only hard calls are about customers that don’t know how to use their phones and come to the store. The rest is doing things the store is too lazy or too untrained to do themselves. Genuine system issues are actually rare, I get maybe 2 calls a day for an issue a store can’t fix on its own. Most stores can’t even use click to call correctly. They call activations for customer service issues and customer service for activations issues.
There is a need for a human touch with sales, unfortunately most customers come into stores for a service issue. It probably impacts Verizon more than any other carrier because Verizon has the oldest customer base in the industry, literally the walking dead comes in when the doors unlock. Verizon has to figure out how to appease to a younger generation and fast.
@gq your feeling is wrong. Facts don't care about your feelings. The truth is Verizon is getting it's a-s kicked, on top of kicking it's own a-s. It's been bad, it's getting worse... The only silver lining is once you hit the bottom there's nowhere to go but up.
@gq it’s not condescension it’s reality. I’m in my 30s and I don’t plan on walking into a wireless store for the rest of my life if I can help it. The generation that preferred that to just having it shipped to their house for free is dead.
The condescension for retail in these forums is wild. I have a feeling that these are people who have been PIP’d out because they su-ked and are now just bitter. The excess baggage has and always will be with all the redundant middle management.
It’s truly amazing they lasted this long
Retail will be dead with in 2 years nationwide. You are not retiring from here. Say good bye to the 401K, great benefits, profit sharing, and etc. You will end up working retail at Walmart for BS wages and benefits for the next 30 years if you're lucky. Make a plan get out now while you can.
ALL OF THEM EVENTUALLY... THE 200 WERE JUST A TEST RUN. WHY WOULD VERIZON WANT TO KEEP THE LIABILITY AND THE OVERHEAD FOR A BUNCH OF ENTITLED GEN-Z'S WHO HAVE NO IDEA WHAT WORK IS, WHAT THE VALUE OF A DOLLAR IS, OR WHAT SALES IS. WHY WOULD THEY WANT TO KEEP PAYING MANAGERS TO MAKE REDUNDANT REPORTS AND SLIDESHOWS JUST TO SPIN IN CIRCLES AND DAY IT ALL TO THE NEXT PERSON AND THEN SPIN BACK AND DAY WHAT THAT PERSON SAID TO THE FIRST PERSON. IT'S ALL A JOKE NOW. VERIZON RUINED THEMSELVES WHEN THEY CHANGED THE PAY PLAN DURING COVID AND DROVE AWAY ALL OF THEIR SEASONED HEAVY HITTERS, AS WELL AS COMPLETELY SETTING THEIR CUSTOMER'S EXPERIENCE ON FIRE BY ADDING EXTRA CHARGES TO THE BILLS AND COMPLETELY OUTSOURCING CUSTOMER SERVICE TO COUNTRIES THAT DON'T SPEAK ENGLISH.
IT'S NOT COMING BACK, AND IT'S NOT GOING FORWARD. IT'S MOVING SIDEWAYS TO SOMETHING COMPLETELY DIFFERENT, AND WE ARE "WHAT'S WRONG"... NOT THE ABSOLUTELY HORRIBLE GREEDY DECISIONS MADE ON TOP TO FU-K THE EMPLOYEES AND THE CUSTOMERS IN EVERY WAY THEY CAN TO MAKE THE STOCKHOLDERS HAPPY AND PROTECT THE UPPER BRASS'S SALARIES.