Objectively, I’ve been around long enough to see the shift from when five days a week in the office was the norm to where we are now. Back then, there was no hot desking—everyone had designated seating—but equally, there was no real way to work outside the office. Smartphones didn’t exist, remote access was complicated, requiring tokens and special devices, so there was a much clearer delineation between work (which happened in the office) and life outside.
Times have moved on considerably. With modern devices and access systems, you can work anywhere. Office capacity has generally reduced, and what remains is often shared or hot desking. The quality of offices and facilities varies widely: the Netherlands has very good setups; India has some excellent sites like Xenon, though others such as EcoWorld are less impressive; Houston feels empty, with poor partitioning but potential to improve; and London suffers from buildings not designed for modern needs—York Road was excellent, but most of it was leased out, and ideally should be reclaimed.
There’s probably a happy medium. If you never need to be in the office, then you could technically be anywhere, which may lead management to ask why not somewhere cheaper. For most people, regardless of seniority, a couple of days a week in the office helps maintain relationships and allows for serendipitous interactions. At the same time, much of our work is now done in virtual teams, which makes online collaboration the reality—and paradoxically, sometimes makes it harder to work quietly in the office.
Return-to-office (RTO) experiences differ by location: in Bangalore, traffic and time are major challenges; in London, commuting is expensive but offset by the London allowance; in the Netherlands, offices are pleasant and commuting costs are reimbursed; in Houston, driving and traffic mean starting very early and leaving early.
Overall, Shell’s RTO approach feels typical: rather than using data to take a harder line on those who never come in—thus undermining flexibility for the rest—they’ve opted for a uniform policy across the board. It’s a shame, but I do support the need to make changes, if only to level the playing field for those who are already making the effort.