Is Exxon moving all admins into a pooled model? Our team’s assistant was recently moved into the pool, and we’re struggling to see the value. After speaking with the admin supervisor, it became clear they aren’t able to directly support our team or guide our assistant in a meaningful way.
As a result, our assistant has even asked about moving to another group since she feels unable to provide us the level of support we need. Instead of being able to rely on her, we’re now asked to submit tickets — and even simple tasks often get routed back to us, creating extra work.
This change has increased overhead for engineers and reduced the efficiency we had with dedicated admin support. I’d like to raise this concern so we can find a better balance.