Micromanagement often arises from a leader’s fear of losing control, a lack of trust in their team, or even personal insecurities about their own abilities. This management style can be a symptom of deeper leadership deficiencies, ultimately stifling innovation, morale, and overall organizational success. Is anyone noticing a shift in this direction?
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Dell Learning?
"Here's a pathway to becoming a cloud engineer. It consists of 80 hours of content with as much as 10% of it relevant to your role.
Where did we source it? Linkedin.
Why didn't we ask input from actual engineers? What would they know?"
Dell learning has the worst micromanagers. And the top dog tolerates zero back talk. Agree or get gone
You do not know the power of the dark side!
I worked in GOPO. A peer I worked close with bashed me in the review feedback. My boss asked him for feedback, I did not submit his name. What he wrote was appauling. I tried to get a one on one with my boss to defend myself because what he said was all bull$hit. She never gave me the chance. She cut me from the group. I hope her and him go down with the ship. I never worked with such rotten people in my life.
@e8+1jprhnp4n - ahh you started during the fat years where COVID revenue was driving the company. They weren't really focused on micromanagement because there was enough revenue coming in to cover for Dell's inefficiencies and show "growth".
When revenue starts to fall, Dell always tightens the sc--ws into a micro managing he-l hole. Expect more of it. We can't grow revenue so the only way to show good numbers to investors is to cut cost. Much of our growth during the last few years has been in Federal due to the massive spending of the last administration. Seems like current administration is going to stop that.
Dell has never been forward thinking about the customers lost due to the way they manage sales and support. I've switched to Macs in my house because Dell consumer/SMB support and our product quality is so terrible. I really wish we'd focus on those offerings to convince lost customers to come back to Dell.
Some directors should not be employed as leaders anywhere. I had a boss who would believe anything his team member tells him about another peer. The boss's style was to accuse his report.. it was guilty until proven innocent. He made no effort to know the reality. To top it all , he was a "veteran quota" guy. He was never trained in corporate world. He ran such a toxic team in Pdm. They were political backstabbing experts with Dell for over 10 yrs. So glad everyone is laid off and none of them is getting any job.
They have been giving each other exemplary linkedin referrals. LOL
"not sure when you started, but that was a policy 25"
I started in ISG Just before the pandemic and we had none of this "transactional" micromanagement bullsh-t. Our managers even proudly declared that we were a support center and not a call center. Back then they would rather have us take extra time to get to the root of a problem so we could give the customer steps to prevent it from happening again. No it's turn it off and on again and if the problem temporarily goes away close the ticket.
LOL . Someone in comment section brought up the "empathy" word.. the "leadership" at Dell does not know anything about empathy.. They are a failed lot. They have caused job loss of so many yet they are employed and think they deserve their compensation. shameless.
@cm+1jprhnp4n - not sure when you started, but that was a policy 25 years ago in both CSG and ISG support. Always had to log into your phone/chat app as break, lunch, or personal business anytime you're not in queue ready to assist customers.
That's unfortunately the nature of transactional call center/support work. If you want to stay technical, try and get into an SA/SDE role in PS. Still have to do timesheets and account for your productivity but it's way less transactional micromanagement.
It isn't ever going to change in support. I don't know any call center type org that doesn't manage metrics like that
Given the fact that they want electronic logs of when ISG support takes five minutes for the bathroom we’ve gone a long way from the “Feeling stressed? Take a walk and decompress.”
Every minute accounted for so your replaceable by AI manager has something to review and chastise you about.
It’s also a shift away from empathy … assuming they had some to begin with.
West Enterprise is full of micro managers. Same with DTS.
I can’t believe Sudhir is leaving, he was the best leader Dell ever had. And if you don’t believe me, just ask him
Leadership is bad where I am. They want Yes Men/Women only. Resist and you’re gone next layoff. Stinks
Nope
Leadership is pretty solid in my department. No complaints here.
no