@e6+1jthj0r2p
I'll take a stab at this because I'm in the field (was working part time at SAS when the AI Frenzy first begun with ChatGPT before I joined full time).
The whole AI market is very much oversaturated with "AI apps". What I mean by that is a wrapper applications around some generally available AI model, like Claude, OpenAI, Perplexity, etc., these are a dime a dozen.
I hesitate to say it but if you pay attention, these are quickly becoming almost "standard" in the industry. Think about how many "AI Assistants" you see when you're on the internet. Whether that's checking your bank account, looking for recommendations for a restaurant, filing some type of report, etc. they're everywhere!
As for SAS, I do think these applications still have business value (in the sense that they generate "hype" around AI, which is something we need for an IPO/sale). And we are actually making strides in integrating more of these types of wrapper applications into certain products. However, I would not say these are the "bleeding edge of AI applications", this would be moreso a "stock AI application".
In my mind, just because we use state of the art AI models accessible via an API, does NOT mean the application itself is state of the art, hopefully that makes sense.
What is more interesting, and closer to the actual forefront of really "doing AI" IMO would be more akin to the research, training/finetuning, and productionizing of an LLM. In other words, creating and serving our own LLM. Now we don't actually have to go and develop our own LLM (that would be even further down the research rabbit hole), but we can use opensource LLMs and finetune them for our own purposes.
Also, as an aside, the MCP protocol is something that I think we should look at and invest in heavily if we actually want to incorporate agentic AI in this company. While we wouldn't be necessarily developing new LLMs or researching new methodology, we could continue to innovate by coming up with ingenuous ways of using the protocol in certain workflows (people have used MCP for slack integration, Google Drives, etc.)
Now unfortunately, trying to "do AI", or at least what I called "real AI" -- this all requires investment. Like, a lot of it. Money, time, people, and brain power. On all fronts I would say we lack the necessary investments to make this a true reality here. Money and time I don't have to explain. But we also just don't have enough people who are specialized in this particular area to make a huge impact. The other thing is that we lack the pull to attract the top level talent we would need.
Our workforce is in no way up to speed with this rapidly changing field. This applies to all levels -- testers, managers, directors, developers, and importantly product managers -- and across multiple surfaces (the tech stack, the expertise of the developers, the knowledge gap). I am in no way shaming our older developers, as they're the reason why I even have this job in the first place, but how many of them would be willing to learn new languages, new protocols, and new methods/techniques in order to work on products that upper management themselves do not fully understand, do not truly buy into, do not give proper resourcing to, all without much help because others do not understand what you're doing. I would wager not many.
Perhaps I was getting a little bitter there at the end, but hopefully this gives you a glimpse into the current state of affairs. I've accepted this reality and hold no ill will (except maybe to PMs...) for the state of things. But I do still wish we could have more people and more investment into this field.