Thread regarding Fiserv Inc. layoffs

Sapience gone - No more evidence of overworked staff...

I didn't realize how ridiculous the number of hours I worked per week was until Sapience. I averaged 50+ hours all year, plus commute time. Over the past few months, I was averaging 70+ hours (plus commute time) due to the job I was hired for plus additional pet projects.

When I saw how dangerous these numbers were to my health, I pulled back to focus on my main job responsibilities and got back down to 43-50 hours over the last few weeks (plus commute time).

Based on experience and conversations with people in the 'know,' the company got rid of Sapience because it was bogging down our system(?). But since when does Fiserv care about such things? I ask this because I question whether bogging down the system was the true and/or only reason for getting rid of Sapience? 🧐🤔

How many people were showing egregious numbers of work hours? What kind of case would these numbers build if everyone saw how overworked they were in black and white and rally together to take action?

How much of getting rid of Sapience was legal and/or PR and/or recruiting preemptive/preventative maneuvering?

Now, we're back to square one where we still have the in-office mandate, but no data to tell the story of our office work hours plus actual hours doing the work, which often extend way beyond office hours into weekends and holidays.

Sapience was a threat. It offered too much visibility. Too many came to realize that we're overworked and have zero work-life balance.

The pathetic "flexibility" spin in yesterday's company-wide email did nothing but p!SS me off and confirmed that it's time to leave Fiserv. The insult to our intelligence is too great, and proof of the company's stiff-neckedness, even at the expense of their workforce is incurable.

Then when I read the threads on this site where people interpreted what they read in the company-wide email as reporting to office 5 days per week, but put in at least 6 hours per day and make up the rest of time at offsite-- which was a perfectly reasonable interpretation-- their intelligence get insulted.

WTF was the "flexibility" in the subject line for when there's no actual flexibility???

Has this company tasked its department heads to try to make people whose line of questioning exposed the possibility that the strategy was poorly thought out and communicated feel they're somehow intellectually inept with the whole 'reading comprehension skills' I'm seeing in here?

Anyhoo, this post is long enough. Today marks an important day for me. This whole situation has made me more resolute than I've ever been to leave Fiserv.

Good luck to the interns and other new hires. You'll be forged in fire at Fiserv. Don't let it turn you bitter or unmotivated. Draw strength from your experience. Be shrewd. Be ruthless, but not cruel or unkind. Look up the nuances of all these terms.

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| 5805 views | | 25 replies (last June 10, 2025) | Reply
Post ID: @OP+1jx4b332t

25 replies (most recent on top)

I'll wait until I stop seeing cpu time and network traffic being used by the agent to believe much of anything. It's not like a company would ever misrepresent what its doing with data, would it???

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Post ID: @te+1jx4b332t

I reached out to tech support and they clarified that Sapiens data collection has been turned off and the software is being removed over the next couple of weeks. So monitoring has already stopped.

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Post ID: @sk+1jx4b332t

I'm afraid Sapiens is not unistalled yet and it is still collecting data, look for leaf.exe under taskmanager process details. The only thing that has changed it now we cannot see the collected data. but it is still captured and someone cans till see it.

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Post ID: @p4+1jx4b332t

Sapience gone? Yeah right. Look on your task manager running processes for "Leaf Agent" - that's Sapience. Notice that the email never said "we're removing Sapience" it said "we will be limiting the use of Sapience Analytics." They took our logins to Sapience but NOT the tracking itself. I hope I'm wrong and they just haven't rolled out the removal yet but everyone I've talked to still sees it running on their system.

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Post ID: @nx+1jx4b332t

@mk - Also, yes, I do work during my commute, as it's not uncommon to attend calls while on the road. You must work in the cafeteria or something. Many of us have responsibilities that could have us going like a machine if we allow it. Not all of us can shut down their computers at 5 and not touch it until we're back in the office the next morning. Some of our roles are deadline driven and involve factors that are outside of our control that can easily have us working a ridiculous number of hours, including over the weekends and holidays. These policies sc--w over people in these roles especially. We need the breathing room.

Oh well. Just gonna leave. It's that simple.

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Post ID: @nj+1jx4b332t

@mk- I include the commute time to further demonstrate how much time this company's policies are costing many. How many hours do people waste commuting to a building to do a job they successfully did remotely for 2 years during COVID?

I know the local economies rely on people returning to office, and the company likely has receives tax incentives, but the inflexibility has become an issue for me and many others.

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Post ID: @nh+1jx4b332t

Do you work while you are commuting? I don’t understand! Why calculate commute time.

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Post ID: @mk+1jx4b332t

@d9 Sounds like you had a b-m computer and a b-m boss who didn't advocate for you. Glad you found something else and hope you're happy where you are!!

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Post ID: @dy+1jx4b332t

@dr You're a clown and a POS. If this subject matter doesn't affect you, or if you have nothing useful to share, move around.

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Post ID: @dx+1jx4b332t

@ce but you never learned how to spell? You must work in cyber!

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Post ID: @dr+1jx4b332t

@cr running services? It's called "task manager".

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Post ID: @dq+1jx4b332t

Keeping salience for workers who are remote due to disability has got to violate the ADA somehow. Curious to how this will be approached.

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Post ID: @dd+1jx4b332t

One of the primary reasons I left Fiserv was because of how slow my computer got with all the background spyware running— I was restarting my computer at least once every hour. I actually like working, so went to a company that would provide me a working computer.

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Post ID: @d9+1jx4b332t

Just look at running services and if sapience is running it ain’t gone. Run services.msc to see what you find

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Post ID: @cr+1jx4b332t

Hahahaha many of us learned the work a rounds for the tracking. Jokes on them.

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Post ID: @ce+1jx4b332t

@b9 Why is 2 hour lunches relevant if you stay in the office for 10 hours, and what kind of people pay attention to that as a measure of productivity or competence? Seems like a boomer take.

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Post ID: @c0+1jx4b332t

@b8 If people are over estimating the intelligence of the average employee at FISERV, they may just be a part of the problem.

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Post ID: @bz+1jx4b332t

LOL what a joke. Almost nobody works on weekends at Fiserv. That is one of the reasons we stay here. If you were working 70 hours then there may be something wrong with you.

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Post ID: @by+1jx4b332t

Anyhow. Don't be a di-k. This place is intense. Losing resources. For some of us, this is job, not a career. Sapience helped to sort the ones not working. It helped me to know where I stand. Not everyone is tied to a resolved case. Some of us work projects. Either way. FISERV moves the goal posts every 3-4 months. It is hard to make them happy. Reminds me of my EX husband. Time for a divorce.

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Post ID: @bw+1jx4b332t

We all know how much we’re working, whether Sapience is there to show it or not. Not being able to see the literal number should change nothing from your perspective, if you’ve been aware of being so overworked you should’ve been looking elsewhere anyway. If anything, savvy employees knew how to work around the system and inflate their Sapience numbers. Maybe you’re just upset you don’t have your huge Sapience numbers to hide your low work output to fall back on any longer.

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Post ID: @bt+1jx4b332t

Sapience was only bad for people that didn’t know how to work the system. Many younger folks figured out the workaround was to set up meetings with friends pretty much all through the week. I know people that look 2 hr lunches but still never missing sapience time. It’s definitely not the way to measure. Next they will use what other companies use to measure productivity: your code check-ins and ticket resolutions.

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Post ID: @b9+1jx4b332t

I continue to be amazed by the gullibility of employees. Sapience is NOT gone. Stop consuming the orange Kool-aid folks. It's lowering your intelligence to believe otherwise.

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Post ID: @b8+1jx4b332t

Give Lyons a chance. It's a miracle he was able to get the commitee to agree to removing sapience. It gives hope for even more good changes to come.

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Post ID: @b3+1jx4b332t

People like OP are the problem. Getting rid of Sapience is a huge deal. Fully remote and contractors still need to be using Sapience, but for the rest of us, is was one of the main drivers fu--ing up our computers and drastically crippling morale.

No, you whine like a child about in office requirements and restoration of flexibility that was stripped of us on Thanksgiving. You need to give it time. It was communicated to our team that further clarity on yesterday's email is forthcoming.

Those 2 weeks of WFH isn't ideal, but it's a start in the right direction. Remember, bad weather days (ice storms, hurricanes, tornado related events) DO NOT COUNT against those days.

Lyons isn't changing things overnight. I do believe once he has more time in his role, the more we will be able to claw back. The caveat: don't abuse what we've been given back. As the saying goes, one of the few ruin it for the many. Don't be that a--hole.

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Post ID: @b0+1jx4b332t

Then leave. Sapience didn’t work unless you were a rep. It did bog down the systems and cost a considerable license fee. It was also a low hanging fruit that people were complaining about

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Post ID: @ay+1jx4b332t

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