Just curious what orgs/BU's are the most likely to be affected by layoffs. Seems like it's consistently been Sales, Field Techs, and marketing? I have a good friend in SRO but she's said that they are almost never hit. Are they departments that generate money the most? Depts that aren't really "needed" or are "vital" or what?
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Pro support for US customers has been outsourced to Panama and Costa Rica for a while now. They use the words “cost effective contact centers” and congratulated the people that made it happen. They changed the contract to read ‘in region’
It’s only a matter of time until the Fed contracts run out or they find a workaround to outsource those as well.
Also CSG tech support has to use a tool called DTC in every call, they’re not free to deviate from the script even for Pro customers. This is designed exclusively to be ready to outsource where English isn’t the first language and they’re not technical.
field service is going to get it.
There’s growing talk in our team that RTMS is on the chopping block, especially since the jobs have already been moved to India.
It’s always worth paying close attention to corporate emails from the VPs for clues. For instance, a recent email from VP DB mentioned they would begin leveraging the India team for ProSupport and ProSupport Plus. We’ve seen this same pattern for years: they claim it’s a one-off decision, but it eventually becomes standard practice.
Right now, the GLOBAL TEAM in India is already handling calls across various regions. They’re divided by geographic scope—GLOBAL TEAM NA (North America), ASPAC, EMEA, and so on—covering all shifts: 1st, 2nd, and 3rd.
Our director has repeatedly told us to “move up” as Dell transitions, but where are we supposed to go? Jobs in the U.S. are practically nonexistent, and the few open roles are often filled without any input from our leaders. That’s usually the unspoken sign that jobs are being eliminated.
There are other red flags too:
If your phone is constantly ringing and then suddenly your workload drops, it’s likely because someone in another location has already started taking your calls.
If directors from higher up ask what your team actually does, they’re likely evaluating whether to shut down your department.
If you’re suddenly asked to start using time trackers, that’s another strong signal your team (or part of it) may be on the chopping block.
Anyone who has read Dell’s TOS for PS and PSP contracts would know calls aren’t required to stay in the U.S. They push the “global call policy” narrative, but the real plan is to consolidate into just one or two global hubs. These hubs can replace multiple call centers worldwide, and that’s exactly where we’re headed in the next few months.
Here’s what I’ve been noticing so far:
IT jobs are being shifted to India
Training is moving to Mexico
Account management roles are going to Brazil
Small teams and jobs are being moved to India
Larger teams are next on the list
And anything that can be automated with AI will likely be eliminated altogether
We’re also seeing offices being downsized: RR7 and RR8 have already closed, and OKC, Limerick, and Cherrywood are rumored to be next.
The biggest problem is that directors aren’t preparing employees for layoffs. Either they’re unaware, or they don’t want to cause panic. Their strategy seems clear: slowly reduce the number of American employees without drawing attention. No new jobs are being created in the U.S., existing roles are being eliminated, and more office spaces are becoming empty with each passing month.
"Dell doesn’t need members/managers who merely forward emails, relay messages, or delegate tasks without contributing meaningfully."
So basically every manager, director, and above?
Anyone know if PS is getting hit next week?
Chasing the Sales per employee metric is circling the drain, so it doesn't matter which org. They are cutting all of them at this point, 4th grade Math factoring.
Just look around, it’s clear which teams and individuals are holding Dell back and which ones are truly adding value. Dell doesn’t need members/managers who merely forward emails, relay messages, or delegate tasks without contributing meaningfully. This is the age of innovation. It’s time to cut the excess and make bold moves. Dell need the real contributors. Bold ideas and meaningful and measurable contributions….
@ch That is the opposite of the grand plan. Dell has a long sad history of outsourcing jobs to india. The rumors circulating in the ISG support realm the last few years are that Dell is only keeping the bare minimum of US citizens needed to support existing government contracts and once those contracts end we're all getting axed in favor of cheaper labor from India.
@ch Sure be cool if that happened.
I thought the grand plan was to no longer move jobs to India and keep them in the US.
ISG
@a5+1k1bxg3c9 : " I've heard Telco is also gonna get hit bad."
Telco didnt even get scratched as the rest of the depts in past few yrs. They need to start at the TOP and clean up the exec-positions with bleach.
We’ll only truly know when entire departments are shut down. My guess is Dell is going full throttle with global outsourcing, eliminating as many departments as possible in the USA and creating new ones in India. The headcounts will be negative but it won't be noticeable at the global level. We will have to check at the regional level to see the total headcount per region.
In my last 7 years at Dell, I’ve seen entire departments disappear from the USA. Dell usually targets backend departments or those that don’t interact directly with customers, but over the past 3 years, they’ve started cutting tech support roles in the USA that deal directly with frontline customers. They kept it quiet because they don’t want the word of what’s happening in our company to be spread out.
I will add that most employees are still in complete denial, and the company has absolutely failed them.
@a4 That's not really true, or how it works though lol...
A body count over the next three weeks would be valuable; howercver, most who take it in the neck have more important things to do.
ISG Tech Support is undergoing significant changes as the U.S. team is being transitioned to India. The objective is to have the third shift in India cover the first and second shifts in the United States. It now appears that the previously communicated 'follow-the-sun' policy does not apply in this case, and there has been a lack of clarity from upper management regarding the true reasons behind these organizational changes. As a result expect more layoffs in the USA with ISG. The company is falling short at multiple levels, particularly in communication. There is a noticeable gap between the information being shared and what employees are actually observing, which is making it increasingly difficult to maintain trust in the organization.
I've heard it all over the place this time. Heard ISG has been hit so bad last round they'll be more exempt this round, also heard the opposite.
I think the re-roll of execs in both CSG and IT bodes poorly for people in those units, I've heard rumors both re-rolls were due to prior execs not wanting to do more massive cuts. I've heard Telco is also gonna get hit bad.
I don't know how they could fire more people from sales but I suspect they'll try.
My rough guesses are primary cuts to CSG and IT but I suspect it'll be spread around everywhere. As usual, more tenure = bad, you're more likely to be OK as a middle performer that hasn't been on your team for 5+ years, but even then, no guarantee.
If your department hasn't been hit yet then there's a good chance it will next week.