Is it fair to estimate that 85% of the posters on this website and every other company review website discussing NCR are Customer Engineers?
I have heard the company treats and pays them like cr-p, so I am not surprised.
Having interacted with numerous CEs, I can’t say that I would treat them any better
I assume you're a CE from your response and third grade reading level. Get a degree you loser.
If we worked overtime they wouldn’t pay us and give us days off later in the week.
Even tho it’s over 8 hours .
Pretty sure that’s illegal.
Terrible company’s
Not bad for just being stupid eh, (ring the bell guy).
Wow, who rang the bell to start this tag team match. We are not the enemy, Voyix and Atleos management are the evil master bad guys.
Cant we all just get along
Dude, just what exactly is this process you are on about.
@cyyc+1sACC6tN Have you even read the previous posts. Most of the "explanations" are how the poster perceives the current situation. Your post simply points that out. His / Her opinion is just a valid as yours, however your double standard lessens your points.
@cyyc+1sACC6tN Wow what a circular argument, nice try but invalid. ad hoc arguments at best. Is this the logic you use to troubleshoot problems?
@aaoq+1sACC6tN your comment just proved his comment valid. Plenty of explanation has been stated. Yet some don't get it. And that is okay i guess , as it could be a learning curve needed. But refusing to listen or even entertain the process because you think you know better isn't the way to move forward.
@adro+1sACC6tN So you can't back up your statemenst with facts then. I see your assumptions are just that. Put up or shut up...
If you have or ever have worked as a CE you would understand, if your in management and can’t see it, your just stupid
So, the "unethical" behavior you describe is only attributed to managers, got it. In some cases, then well sp-t it out when and where? Specifics please. skewed data - support your argument.
Some of the worst CE’s have the best metrics. In some cases the managers encourage and even hold training to manipulate data when closing a call. Managers support it because it makes them look like they’re doing a good job. This leads to unethical behaviour and skewed data that is used to make critical business decisions. Everyone who has worked in the field knows this, managers are ultimately to blame for this happening, and if you as a CE say or resist manipulating your closed calls, the manager will make your life miserable. My point is the metrics paint a very different picture, the worst CE can be a 5 star rated employee
@6mzm+1sACC6tN Metrics definitely needed at all levels. But the absence of the human factors causes it to skew. Life events happen.
@7xdo+1sACC6tN Nope he just calls BS when he sees it. Come up with better talking points dude that's lame. Because no techs ever made to a management level and understands exactly that a small percentage of CE's play these games. Who follows up on your suspended calls and properly completes them. (haha)
@7xdo+1sACC6tN I see if someone disagrees with you it must be a manager posting, kind of ignorant don't you think or do you?
The last comment must be from a manager of some level, that statement proves the person who wrote it was never a tech, haha
@6mzm+1sACC6tN CE metrics are tracked each day. If someone is not performing they are put on a PIP, it escalates from there.
@6vbc+1sACC6tN Perfect so the same logic applies to the CE's then. Monthly, Quarterly field reports should provide that same data to be measured by. Unless you are saying that same logic does not apply??
@6cdj+1sACC6tN. Quarterly and yearly financial statements and the underfunded pension are enough to know how well the leadership is doing.
""If you never been a field tech then you shouldn't be interacting with them as you have no clue what their daily life doing calls is like" Really now." Agree by the login of the original poster everyone who has not interacted with CEO's CFO' etc. should not comment. As they have no clue about their daily life.
Need to start winning business if there is going to be anything left in 5 years.
They really can’t outsource the Field CEs who are on the front line with the customers. As an ATM CE we are needed to help fix all of the issues plus they want us helping with Network calls. Same with Voyix as I know a bunch of people there. They might want to consider the TMs do they really need this many in the US.
"If you never been a field tech then you shouldn't be interacting with them as you have no clue what their daily life doing calls is like" Really now.
“ Having interacted with numerous CEs, I can’t say that I would treat them any better”
If you never been a field tech then you shouldn't be interacting with them as you have no clue what their daily life doing calls is like. The multiple calls of varying equipment some requiring some special knowledge from people who are more dedicated to these accounts for support. Ce rely on this knowledge base of people. Everytime you get call from one you are passing knowledge to a fellow employee. That is what we do/did. This is how people learn in real time. Maybe seem stupid to you because you know it but to think why they didnt is not correct way to look at it.
The plan is in full execution, outsource as much as possible at all cost, reduce service calls by going to a depot service or remote access software support, thus reducing the number of service techs. Sell the retail side just like IBM did, there is no future or money in it anymore. Contract employees as much as possible, no ownership or responsibilities to them regardless if it works or not, cost is most important. If I was still working for either of these company’s, I would be nervous, but at the same time they always paid me for decades, if your happy, ride it out, and see what happens? If your nervous, start looking elsewhere, if your ask to return to the office, that’s what you have to do, figure it out?
The service organization (Field Engineering, Customer Services, etc.) has always been the “red headed step child”. No respect, no support, no love. Sales always thought they were the “engine” that drove the company. Very few understood that great service is why customers buy again. This is why the downhill run for NCR. The powers to be have crushed service into an after thought.
Was it on purpose or done fictitiously to post a current employee name on a public anonymous forum?
Just curious
I think there is a small percentage that are CEs but there are many others both viewing and posting.
Odd perception since the majority of the crying about return to office and layoffs are GHQ “workers”…..
So sad, they actually had to go into work!?! But the traffic!!! Oh the humanity!! Not fair!!