This guy can go back to wherever he came from. These new policies are id--tic.
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@ct Not to mention many if our KPIs are total garbage. For the last 15 years working in support my primary KPI has been for number of cases taken. Management seems to give zero phukz about us actually fixing resolving the customer's problems, just about us taking calls and ticking checkboxes.
Thinking about MB and what they’re dealing with makes me physically sick. That level of micromanagement is just plain malicious.
Initials please?
Dell just put the d-mbest dolt they could find to be in charge of the MB business. We don't know sh-t about enterprise, and now we're going to fu-k up the SMB business as well. This guy's is a complete id--t!
KPI’s can steer customers towards another vendor if not executed properly.
I am assuming MB means Medium Business.
First - what is MB. Then what policies are id--tic
guy is a total ja----s id--t. what MB customer wants weekly calendar invites to talk about their 5 laptop quote to satisfy some dum--ss KPI?
elaborate?