Is that even possible? These are the numbers sent from their communications, sound like support will be gone from Oracle soon. This is such a high number.
From a company that care so much of their customers lol
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@bq you got it!
Our director annihilated our support team and we are waiting for more RIFs when it hits our EMEA team. Meanwhile the rest of us left our struggling and the escalations are pouring in.
I forgot to mention that you get no support from AWS unless you pay for a AWS support plan. Maybe LE has something to learn here, he likes money after all
I have to admit I used AWS support in my past job and it really su-ked
One of their SaaS services broke, I was met with an Indian name and they just talked about how is your day blahblahblah
When I finally got through she opened a SR, and it took 1 week for them to "restart" the backend so that our service worked again.
It was down for 1 week! This was on AWS PAID support plan.
I’ve been thinking about our customers and remaining SaaS (Fusion Financials) support team. I hope they are doing well. We were slammed before the layoffs and backlog was insane. I can only imagine how hard it is now with so many laid off.
man. customers that log SR's are going to be upset. (i know i keep saying this, but we were slammed when we had a full staff). yea, if it was possible and i was a customer with a big app, i would be looking at AWS or whoever.
I'm sure the bot in #it-support will handle the load. It's done such a wonderful job so far...
Well, to be frank I had to use Oracle Support as external customer and It's no different to talking to the closed door. Or AI chatbot for that matter. At least chatbot won't hang up on you in the middle of the conversation.
Customers are vendor locked and milked till they bleed dry, while O is chasing a new AI dream
I can believe 40% although how you continue to provide top level support with that big of a reduction??? My immediate team alone took a 44% hit (including me).
I can confirm that we fired very competent people in MySQL Support, and also in development. There was even a news topic posted about it here: https://www.theregister.com/2025/09/11/oracle_slammed_for_mysql_job/ it was posted in a topic earlier.
If I was a customer of that product I would look at their direct competitor right about now. For example Percona.