If we lost a few teammates, can we say no when they try to saddle us with their work? Or are we automatically going to get fired? I've never did it before, but enough is enough, I think.
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@a6 This is weak kungfu because they'll say they expect you to meet your duties which is doing all of them and without overtime. At no point are they overworking us; we just all need to work on our productivity but not with management assistance as they have 25 other people to also not help.
@bd Just a further example of the Dell mindset ruining profitable EMC products. We bought EMC to get into the enterprise space and now we're strangling our products in that space, treating them like PCs and PE servers. This is just an id--tic way to run, and ruin, a business. Let's chase the AI market and PCs where our margins are what, 5-7%? Instead of focusing on the 40-50% margins on the legacy EMC side?
Someone needs to go back to business school and pay attention this time!
Remind me never to buy a storages array from Dell.
Work 1st in 1st out 8-5 call it a day.
@b4 No call back time or time to actually work on customer problems beyond the first interaction. Our manager doesn't understand that storage arrays are a bit more complex than a laptop and thinks any and all support tickets should take 15 minutes or less to resolve.
@ax+1k22jfn18 - that's what happens when you work in an inbound queue. You have to be available to take calls. Do you get 0 call back time to work or follow up on cases?
at least you have a job you tool.
In support we don't have the privilege of saying no to more work. We're required to be available to take incoming calls our entire shift. When my manager asks why I have si many old cases in my bin I just refer them to their "always available" policy.
@a5 You have 1x1s? Our team barely knows who our manager is these days
Absolutely. I track my capacity and demand and share that with my leader in each of our 1x1 meetings so they know exactly where my time is being allocated. If requests come in, I ask for prioritization, then provide a time estimate to them along with an impact assessment. If it extends beyond my normal availability, I ask them what they want me to stop doing to take it on or it is deferred until my time becomes available.