ENPS has dropped by 47% over two years. Last year, the leadership deflected concerns by pointing to a lower industry benchmark; a weak and evasive response at best. Now, the situation has deteriorated to the point where they don’t even have the courage to publish the latest Tell Dell report. Corporate greed and poor leadership can erode culture rapidly, and Dell is proving to be a textbook example.
7 replies (most recent on top)
It's p*ss-poor leadership
Our SVP was honest enough, during the regional All hands, to admit that eNPS has dropped significantly and is even lower than the rest of industry, He said they "will investigate to understand what can be improved" (obviously it's a set phrase, he is just another cog, too low in hierarchy to have a say).
“ Dell looks like EMC did 10 years ago.”
Not so -we had a product being discussed that was unfortunately d-mbed down to PowerStore.
@b7 Dumping Tshirt Jeff would definitely be a good start.
Dell looks like EMC did 10 years ago.
Was still making money but has no new products/innovation in the pipeline.
Hence the sale.
Dell???
Time will tell.
Jeff Clark. That’s what is destroying this company. He is single handedly destroying it. Get rid of him and the majority of your problems go away.
Dell is a dwindling company with not much of a future. It's senior leadership: MD, JC and cohorts are all old men trying to perserve their youthfulness with silly antics, jovial atire (read: skinny jeans and t-shirts) and surely a few viagra pills a week. They mimic hugh dinosaurs looking for a tar pit to fall into. Dell as we knew it, will never be again. MD has no heirs that know the business and want to take charge with new blood trailblazing into the future. The old men are too vane and arrogant to realize what they've done to the company. They don't care either, they will simply take their money and executive privileges at the end and let every employee succumb to their negligence. To paraphrase an old 2000's marketing campaign: Dude, you're getting f#_ked by Dell!