Please be aware if your team is less than 15 people and has not changed, then chances are it will go to India or another country for less money. For example OLEM is almost out of the USA, so is the TagTeam, Triage has also been spread out through so many other countries (there are only a few people left in the USA). As they keep doing it, your job eventually will be threatened. Dell has been moving away from its old model (call centers) by introducing a new model based on automation for dispatch and self-dispatch in tech support. Nobody saw it coming while it was in the works 4 years ago. This even led a top VP to abruptly quit the role with frustration during peak COVID because this VP was working on saving our jobs in the USA but faced roadblocks from the top VPs. They have also been looking how to reduce the ISG Engineering Team in RR and OKC as they were seen as not seen as much productive by some directors in terms of metrics (obviously they do not understand how this works). This also led to a loss of highly skilled people a few years ago as their job role started changing through control of automation (chats, case creation ... etc) and other internal conflicts due to discrepancies among different teams.
I also firmly believe that Dell is working towards a giant queue and if you are still in the company then the role of your job will be modified, it's even possible there won't be anymore a specialization and employees will have to take all the inbound calls in tech support regardless of your expertise. It would be nice to think that we can stop this transition by getting tougher control restrictions with fines to these companies through governmental intervention (not going to happen to be truthful).
We also sought clarity from a few directors regarding the security of our jobs and they said they don't know what the future holds for the employees. Dell has enough money to retain its workforce (contracts got more expensive, they sell more services, metrics are good at employee level), but it seems like they want higher margins on top of already substantial earnings.