I am literally in tears over management doing this. We are so stressed in this dept, working 98% of all phone calls in the company and having insane metrics that are unattainable. Management has now decided that we are not entitled to 2 days off in a row and we must change our schedules, with every employee in multi contact working a weekend day. I work a 2nd job as Wayfair does not pay me enough in this job, now I have to quit one of my jobs and its gonna make me homeless. The impact of managements actions today have had a severe impact on my life and family. It is shameful what they are doing to people who work hard each and every day. I am at a loss on what my next steps are.
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The so-called ‘leadership’ of this company are incompetent buffoons.
They are liars and thieves who are too cowardly to accept responsibility and accountability for their actions and shift blame to those they feel they can threaten.
Beyond pathetic.
Aight yall, does anyone else fu--ing hate FedEx? Cuz I sure as fu-k do. Twice TODAY ALONE I was treated like fu--ing garbage by customers who had FedEx issues. ITS LITERALLY ON THE SITE IF YOU HAVE ANY DELIVERY QUESTIONS TO CONTACT FEDEX. FedEx is then completely inept with all their employees over fu--ing seas so they all read off of a script and it’s actually infuriating but also the fact that these a--holes at FedEx DONT HELP THE FU--ING CUSTOMER AT ALL. They actually don’t do anything, they just make their little “tickets” and nothing ever comes from it so WE have to take the reins and fix the issue. Why in the fu-k is it our fault that FedEx left a package so close in front of an old disabled man’s door to the point where he can’t open said door at all? It’s not. Obviously. But this old man proceeded to call me names, yell at me, talk all this sh-t because the same d-mb a-s words “I bought from Wayfair not FedEx”. No sh-t dum--ss but guess what? As soon as you place an order with any online retailer you’re automatically agreeing to their policies and procedures which INCLUDES FedEx and their services so yes you DO go fu--ing deal with them. Fu-k FedEx in the a-s with the spikiest nailed bat known to mankind.
Anyone know why they only selected the care agents to have split days off?
No one knows what their new schedule is until early August. Plenty of people have weekends off right now but after the new bid, they are out of luck and will have split days.
@OP I'm curious with SST and others coming over to multi-contact, which shifts were you offered? Anyone have normal hours with 2 days off in a row? Anyone have normal hours and Saturday and Sunday off?
This is Wayfair getting rid of some of the higher paid employees while they get ready to send the department overseas. Get your resumes ready. I'd say a few months of this before they get it done. Just my 2 cents for what it's worth.
Yall just need new Jobs. If you spent as much energy as you do complaining online yall would have a new job by now.
@e0 alright back again for another issue with Wayfair and it’s not even us it’s fu--ing FedEx.
Someone please explain to me how it’s even remotely fair to receive poor reviews or get bitched at over fedexs inadequacies? Why is it that I have to take hits on my metrics, which aren’t excused even with crystal clear proof that I did exactly what I was meant to as per my job description. So regardless of what I do, if my metrics aren’t to the liking of these re--rded a-s managers n sh-t then I put my job at risk. You can’t make this sh-t up. This system operates to ensure that everyone below the managers FAIL.
Wow, someone really loves Temu.🙄
@fj oemgeeeeeeee not Temu quality 🤣🤣🤣🤣🤣
@e0 I agree with you totally it’s a sinking ship tbh. Wayfair does not give a flying fck about the employees at all.
Upper Skybox Management looking down on the employees they intrusted with saving upset customers. Intrusted to retain the loyalty of those customers. Shameful what they have done to the CARE employees.
@fj not to take away from the message, but temu has some very nice quality products and their CS is amazing.
10 hours on back to back sh-t calls. We are all getting pushed out, and its being done in the most sneaky ways. I do know of one person from sst that is getting a 5 day work week and that person was given split days off.
@fn. Its 4 10's. Of course not with 3 in a row off, because that would actually make working 4 tens worth it. To 2 days in a row and a random day thrown in for the 3rd.
@fj Did they give y'all split days off?
This company is evil and disgusting.
Several SST agents were pulled into a surprise meeting on Monday and told we are being moved to multi contacts. Before the cold a-s corporate jargon that was spewed was over, we had an email with our new manager's name and our schedules waiting for us. 4 10's. The thing is, even if you are "doing your job" and your job entails making decisions that affect people so negatively, its GOING to come back to you. As we have all seen, time and time again, no one is irreplaceable, especially at Wayfair, and especially upper management that thinks they are irreplaceable. Our products are already Temu quality, and now the decision makers are working their as--s off to make sure service is offshored and Temu quality. These manager's need to realize, once we are gone, so are they! Someone above them is giving them the same false sense of security that we were given and the sh-t will just continue to roll down the hill.
My heart breaks for the care agents, when I speak with them on the phone I can sense how down everyone is. Even the new hires get 2 days off in a row.
Management if any of you are reading this thread - PLEASE reconsider your insane action against the care agents. You have gone way too far already, peoples mental health is suffering. They need 2 days off in a row to recover from the insane amount of calls. What is it going to take for someone in management to stop with the endless attacks on care agents. Enough already.
OMG the Customer Service teams no longer get to do nothing. How will y’all cope?
At this point Wayfair is turning its own employees against it. It won't be long for the Customers to follow if they continue the path they are on. Let's hope they change course quickly. There is still time to have voluntary shift changes rather rhen mandatory. Split days does not follow the life balance they preach. It's impossible and unhealthy. No way to relax and recuperate after the types of calls multi takes. Non stop calls. No time to even take a deep breath before the next one comes in. I hope they reconsider the split days. They have done enough to CARE already. It's just to much.
I feel so bad for the care agents, what is happening to them is unjust. I would quit on the spot if they pulled that move on me with the schedules.
I am curious to know how many people have already quit since CARE was moved to multi. I'm sure several of them quite after yesterday's email telling them they had no choice but to except a messed up schedule. What is being done to them is just wrong.
@aq your tongue is brown from all the a-s you're licking/kissing.
@eb that’s what they are telling you now
@e5 You are spot on that is exactly what is going on. They are targeting the higher paid employees to get rid of them.
They are moving me to multi contact from another dept and Im not happy about it but I got to keep Sunday and Monday off.
They are doing something similar to what Amazon did with unatainable metrics and pips in order to get rid of employees without having to do a pay out. Newer Management is stealing a page from them to save Wayfair money. The change in unhealthy schedules is just one more push to get rid of some of its employees. Cheaper to hire new people rather then pay for people with seniority and higher pay. Most of CARE fall under that category. They had to work their way to the top. Now they are toppled over.
@aq I currently work for Wayfair as well but not in care. There are too many things that need to change for Wayfair to be even a decent place to work. We’re understaffed to sh-t because no one wants to work here, you have hundreds if not thousands of employees participating in metric manipulation which fu--s over all other coworkers that do their job properly, the metrics these folks are manipulating are damn near impossible to achieve, and that’s just the start. My biggest gripe with this job is the bullsh-t behind the metrics as a whole. It’s entirely subjective. There is no formula to follow because all customers are different people! You cannot quantify the overall concept of humanity and that’s what they’re asking us to do. There is no formula to follow that will work every single time because every single person and situation is entirely unique but sure Jack a-s, threaten me with my job security because these metrics are extremely difficult to upkeep. It doesn’t make any sense and they also want us to have some sort of pride and happiness in working for this bi--h a-s company when they’re actively doing what they can to make sure frontline folks don’t earn any bonuses again all attached to the metrics. They don’t care about us and frankly I don’t give a flying fu-k about this company, I just need a job and it’s helping me pay the bills which I am grateful for however if you want me to like this company, make it somewhere people WANT to work for.
WTH so only the Care people are getting split days off, how can they do that to half of the dept. And the people who have to take escalations even though their supervisor job was taken away. WOW just WOW, this is insane.
That is not cool, why would they only give the ex Care team split schedules?
From what I've been told it's mainly the CARE Team that is getting the maditory split days and the ones that were in place before yesterday. Most of the ones coming in from security already have their new schedules and have retained days off together.
I would go to your health care professional and let them know the Job is causing mental health issues and get FMLA with restrictions stating you need 2 days off in a row.
L2s and upper Management have their days off together. They do not have to suffer split days and the burn out that comes with it.
I am devastated that they did this, its really messed up my life. I only get 2 weekends a month with my kids, I couldnt sleep last night. I am so sick with worry.
This ranking thing is BS. It’s a tactic to make you think you have control. They are going to let a scheduling system pull names and fill spots. They could care less what you prefer.
Good luck getting management to care either. They don't.
@aq you're right it is retail, however Wayfair never used to be like this and i've been here longer than you. What I can say is that I've busted my a-s to get where I am. I was proud to do this job, but they have stripped every ounce of love I have for this place anymore. They always talk about work life balance - well this proves they don't give one tiny rats a-s about that. You can't be hypocrites and expect people to still give the same quality of work. I'm aware everyone has family issues, but I have a lot going on right now, and the only way it works is with the schedule I have. All of this is absolutely unreal and in some way inhumane.
@aq SMH