I think you may be missing what has already been occurring. In the last two months, people were let go. Certain leaders were given the opportunity to step down.
In the last two weeks, certain roles were informed of role / responsibility increases for FY27. For example - a FIELD marketing group was advised they’d continue their role but also pick up certain functions of a PLM (I may be citing the wrong acronym - as this isn’t my area of expertise). This could be a good thing as cross-exposure can help us grow.
There’s an understanding among TSRs their roles will become automated and obsolete, and customers will soon self-serve on ISG. From a cost and liability standpoint point, this is smart. It reduces operational costs and shifts the responsibility of errors to the customer. AWS did this over a decade ago. However, the under appreciated aspect is most TSRs help mitigate config mistakes - which improves customer experience with Dell and accelerates the customers time to implementation. This could hurt Dell in the transition. It will be interesting to see how this change plays out. Can the more technical TSRs be retained to review customer built configs, or maybe retrained to provide better tech support than offshore resources? Just a thought. A company should never get rid of the good and motivated technical assets.
Since the move toward self-serve in CSG, most ISRs and IPAMs have become customer support / customer satisfaction mitigators. Much needed as Dells actual support organization is still not very good. Tickets open, tickets close - without resolution. Room for improvement.
On to the positive - Dell has done a great job growing Routes to Market and regaining trust of partners over the last 5 years. Dell must build on this - we cannot afford to undo this progress. Partners, particularly NSPs and large partners, make up half of Dell’s global revenue at a fraction of the cost. Small partners bring niche expertise. All partners are very important Dells continued success.
Also, Dell still produces quality products, and has formed powerful alliances (NVIDIA, AMD, AI SW companies, etc.). Dell must continue to focus on these things to evolve.
If you believe your role will be affected in the coming quarters - and if you like working for Dell - make it known through your actions that you’re willing and able to evolve.
Best of luck to you all.