Thread regarding Comcast layoffs

@ab You’re very skilled at using words to mask the company’s absolute failure to pivot at the appropriate time. Comcast leadership is ALWAYS late to the party and it ends up sc--wing very productive employees. Why don’t you fire yourselves and have some f’n self awareness for the first time in your professional career. Comcast’s reputation worsens by the day and that will NEVER be fixed. Thanks a lot “Leaders”!

80+ engineering jobs posted for India and every week that number climbs. I work with the folks in CIEC and they’re just glorified call center reps that can’t think outside of a templated script. The path Comcast is building is any innovation Elad (TPX) can’t spin will be contracted out and deployed by internal drones in India.

6 petabyes still not recovered. Amateur hour.

OpenAI, the creator of ChatGPT, acknowledged in its own research that large language models will always produce hallucinations due to fundamental mathematical constraints that cannot be solved through better engineering, marking a significant admission from one of the AI industry’s leading companies. Replace people with computers will not end well

@16c Upper management is the real mess at Comcast. Clueless, lazy and OVERPAID. Fire 90 percent of them tomorrow!

The C suites are ra-ing our company.

@4z5
Eightch won bee

How is ‘H1B’ pronounced?

Like clockwork.

One of Comcast’s operating divisions, the Central Division, and one of its regions, the
Big South Region, are both headquartered at 2605 Circle 75 Pkwy, Atlanta, GA 30339
(the “Facility”). The Central Division operating division will cease to exist beginning in
2026, but the Big South Region operations at the Facility will continue.
These organizational changes will result in the permanent layoff of approximately 240
Division and Region employees at the Facility.

Company Name Comcast
Address 9401 E Panorama Circle, Centennial, CO 80112
Number of employees affected 302
Reason Closure
Reporting State Colorado
Local Workforce Zone Arapahoe/Douglas
Notice Date Oct. 15, 2025
Layoff Date Dec. 31, 2025 - Dec. 31, 2025

@23h it’s telling that your view was only soured after your personal layoff

@et its been made clear its through the end of the year

Reading this is so heartbreaking. I was laid off in May, after a decade of service, in such an abrupt way it's soured my view of the entire Company.

For years, Comcast has been all about self-service as the go-to way for customers to reach out. A lot of folks who call in are often frustrated with the IVR system, which usually pushes them to use the Xfinity Assistant app to sort out issues, check on bills, or tweak their services. Comcast is really invested in AI and even encourages its employees to use Co-Pilot every day to help them work more efficiently and make their jobs easier. But the prompts and info we feed into these systems make AI smarter. It makes sense that as AI tech keeps getting better over the next few years, many call center jobs might end up disappearing, much like what’s happened with traditional cable TV services—a model that's quickly becoming outdated.

CS call centers are in Malaysia. AI will eventually eliminate most of CS and all if not most of Sales.

@16a "call center reps who bring in most of the revenue for division....," you mean the false sales/ high commissions, high FMLA call outs, high turnover, low FCR due to rude agents- among many other issues? The call center or CX is a huge expense to Comcast. ALL or 95% of transactions can be done online, IVR, and quite frankly, I'd rather talk to my dog to get assistance. Better yet, have AI answer calls and reduce the frontline/call center personnel and save several million dollars.

@b8 theres no way all of division is being laid off. There's a ton of call center reps who bring in most of the revenue for division, they'd be insane to axe the revenue drivers.

I'm in TPX Engineering and while I survived this round many in my unit did not. I've heard second hand that last day is 10/3 for those impacted.

@ef Same brother/sister. I started sending out job applications today

Worked indirectly for charter for a few years before the company i was at went under and got acquired by them. I talked mad sh-t about charter the whole time, eventually got a similar job at comcast. and holy sh-t is it a mess in here, the organization is nonsense, the procedures are just word of mouth and totally random, we're giving random business partners access to our preterm documents with no oversight at all, every subregion has wildly different deliverables and standards that are quite literally not written down anyplace.

I have no faith axing a shitload of employees is going to fix that lmao. I've just been coasting here waiting for the bad news to come down. There's some great ground level people on the teams i work with that if they were suddenly given absolute control over the entire region might be able to help. But i guarantee they're going to be the ones losing their jobs (along with me lmao RIP)

@e0 no it's not. I know people who worked for the division for 30 years and other who were hired in 2008 at the division

@cf, it actually is true, as I based that statement off what I heard from multiple Sr. Managers and our VP.

“ Comcast operated under a similar model until 2018, when the divisional structure first took effect.” - this portion is inaccurate.

Rest is true.

Hunt & Lynch

Anyone that’s watched Comcast refuse to innovate and sit idly by while streaming destroyed our customer base knew this was coming. They’ll always hold on to leadership roles and outsourced but those of us in the trenches always get the axe.

@b8 isn't it only about 3k in divisions? west is at 1100

just trying to math where the other 3k roles would be coming from

@af all of division and about 6k. It’s been confirmed.

Might believe this is a good move if Amy Lynch was not at the helm. She is terrible human! I would sleep on a streets before I would ever work for her. If you were not impacted I would start looking now!!!

@an I can't find this on the website

@an Is this true even for shorter term employees? Unfortunately, I've only been employed at Comcast for 14 months. I am a salaried employee

@ag severance policy is on the mybenefits website in the same section as the legal insurance polices and full insurance plans (policies and procedures). It’s based on salary but I think for most it’s 2-4 months

@ae divisions were on a call this AM, estimate given was 6k to leaders

@ag, so sorry to hear you were let go, and I very much wish you luck in your job search. Quite honestly, everyone has been on-edge for the past few years, and I don’t know anyone who is “comfortable” in their current role within the company.

@af, indeed.

I was laid off a few days ago with a few others on my team. I’m US based IT in HQ TPX org. Their severance policy is 1 week per year of service, with 4 weeks minimum for non-exempt employees. So I got 4 weeks severance since I’ve been with the company for less than 4 years. Anyone know the severance policy for salaried employees?

My advice is to start looking.

There have been rumblings of RIFs coming early fall anyway, now with this announcement the other shoe just dropped. The question now is who and how many.

@a8, nobody is revealing those details, and it is absolutely premature to speculate at this point.

@aa, unless you are a member of the Comcast C-Suite or a part of Comcast HR, you have no proof or way of knowing that information.

@ab, yes, that’s the verbatim text in the communication sent by leadership earlier this afternoon.