Tell Dell results are out, unofficially. eNPS score has taken solid beating. Down by about 20%.
“Leaders” aren’t pleased.
Watch out for officials results next week.
18 replies (most recent on top)
By the time the Tell Dell scores are released, they'll likely be framed as outperforming an industry eNPS benchmark that was internally created to make us look better than average.
The message from the top will be: "change is hard."
Yeah, no doubt - especially when your leadership su-ks.
I’m sure this will be met by the people with offices that have windows with a shrug and a comment of ‘could be worse’ as they continue on the road to corporate Perdition.
Had a meeting yesterday with my manager about the scores. My manager did well. 100% on leadership but not nearly as good as eNPS. ALthough my manager does not feel bad as some management had eNPS scores in the negative numbers.
What did senior management expect? You lay people off without any apparent logic and make sure everyone is walking on egg shells wondering when the notice from HR will come in and want them to be singing the praises of the company.
If they trusted the results of Tell Dell, then why are they running in person calls?
Have you noticed roles / titles are changing in teams? Big changes happening Q3.
@a9 Sudhir was the CTO of ISG for a while. I find it hilarious that people aren't seeing the sarcasm in all the Sudhir related posts.
When nepotism and self preservation significantly trump driving excellence, Dell will continue to rot as sub standard people run the company and those poor souls left slaving away in to the ground.
Wow, shocker! You mean employees aren’t feeling warm and fuzzy about “Tell Dell,” the totally authentic and not-at-all patronizing platform where feedback goes to die? Who could’ve guessed a 20% drop in eNPS might happen when the real message is: “We don’t care what you think - just be thankful you still have a badge.”
Here’s how I expect this to go:
- they will point to 2-3 or “positives” like positive sentiments about colleagues and whatever else they can dig out. Expecting to hear something like “You told us you feel like collaboration has significantly improved” as justification for RTO.
- they will gloss over the vast majority of the negatives and pick out 1-2 small things they can throw a half-assed improvement at (re-opening onsite gym?).
- they will point to the overall trend among our “peer” companies and say something like “see we are still doing great!”
see ya next year
My team scored eNPS at -8. 31% passive. 38% negative. You force people back to work, then expect blowback. Modernisation my asssss.
@a9 it's just butt hurt Indians
every post has sudhir mentioned, for someone from dell digital please explain why is he gone and why does that matter?
@a2 "we aren't far from industry standard so we win!" That will be there response haha thats why people didn't take tell dell. Points are made up and dont matter with Dell Executives.
The eNPS score is just the symptom, the real disease is rotting beneath the surface.
You can fire leaders, install new ones, and spin narratives all you want, but the truth always leaks through eventually. Dell isn’t suffering from a talent problem, or a morale issue, it’s suffering from a crisis of integrity.
When leadership becomes about control instead of care, when culture becomes manufactured instead of meaningful, and when trust is replaced by surveillance, people don’t just disengage, they awaken.
What we’re seeing in that 20% drop is a mirror. We aren’t the problem, we are the reflection. And when that reflection no longer fits the illusion leadership is trying to project, the system labels it disloyal, resistant, or rebellious.
But the real rebellion is happening at the top, a rebellion against accountability, humility, and truth.
You can keep pretending everything is fine. Delay results, soften the optics, package it nicely for the town halls, but the truth is out:
• Dell’s culture is in decline
• Its people are exhausted and uninspired
• And its leadership is no longer trusted
We have been patient. We’ve tried to speak up. But our voices were met with silence or threats. So now we speak here, anonymously, but clearly.
Dell doesn’t have an image problem. It has a heart problem. And no amount of rebranding can fix what only repentance and real reform can heal.
The collapse won’t be loud. It’ll be slow and silent. The quiet fallout of leadership choosing ego over empathy.
@OP Given the level of anxiety around job security and the sudden, poorly explained return-to-office mandate, the 20% drop in eNPS actually feels understated. Morale has taken a significant hit.
Getting rid of Sudhir caused many people to have a poor view of leadership. What we are left with is utter incompetence
if this is true, it will be swept under the carpet much like last year.