Senior Leaders,
Your tenure has been defined by the distance created between the executive suite and the customer experience. The external environment—the shifting market, the competitive landscape, and the voice of the consumer—is moving at a velocity that has exceeded the speed of our internal change. This is the moment where that gap closes.
The core failure is one of vision:
• The Customer Forgotten: Price escalations and complex plan structures were designed for boardroom reports, not for customer loyalty. The brand damage incurred by these choices is measurable and is being repaired daily by those on the front lines, whose warnings were not heeded.
• The Illusion of Importance: Cross-global travel and protracted, high-level meetings created an illusion of operational necessity. These activities served to insulate decision-makers, rather than connect them to the actionable data required for real growth.
• The Unpaid Debt: A loyal, skilled workforce sought guidance, mentorship, and sponsorship, only to be met with a leadership culture that served itself first. The trust deficit created by this failure to invest in internal talent is significant.
Change is arriving. Some will face profound uncertainty regarding their future employment. You, however, are insulated by the financial structures put in place during this period of detachment. This outcome is the definition of accountability deferred.
The mission now falls to those who remain: to rebuild the brand, re-establish trust with our customers, and implement the authentic, ground-up change that poor leadership made inevitable.
11 replies (most recent on top)
@ch according to Dan no.. and eventually no need for body in no or any body either, coming soon.
Can anyone write an original post without AI anymore?
There is one fundamental flaw with this post.. The title has the word leadership in it.
I asked my AI of choice to define leadership..
recognize any of these traits in the management of our company?
Key Elements of Effective Leadership
While definitions can vary, effective leadership is typically defined by key outcomes and relies on several essential elements:
- Outcomes (Direction, Alignment, and Commitment)
Effective leadership is often distilled down to three main outcomes:
• Direction: Establishing a clear and shared understanding of where the group is going—the overall goals and vision.
• Alignment: Coordinating the work and resources within the group so that efforts are synchronized and mutually supportive.
• Commitment: Fostering a feeling of mutual responsibility and dedication among group members toward achieving the shared goals. - Core Qualities and Skills
Great leaders possess a combination of personal qualities and practical skills used to influence and motivate others. These include:
• Vision: The ability to articulate an inspiring and clear future state for the team or organization.
• Influence and Motivation: Inspiring and mobilizing others to willingly commit their best efforts.
• Communication: Clearly and effectively conveying the vision, expectations, and feedback, and being an active listener.
• Integrity: Demonstrating honesty, ethics, and trustworthiness, which is the foundation for building trust.
• Self-Awareness: Understanding one's own strengths, weaknesses, emotions, and their impact on others.
• Empathy and Compassion: Understanding and sharing the feelings of others, which helps build strong relationships and a supportive environment.
• Accountability: Taking responsibility for the outcomes of actions and decisions.
Never forget that for all their talk about "Integrity" for the last several years folks have been forced to lie to customers. It started with the Economic Adjustment Charge, you know the "temporary increase" to help Verizon deal with Covid and supply chain issues. The one that has gone up twice since it was snuck into invoices of customers, followed by the increase in "admin" fees. A corporate customer who signs a contract for $30 a month, is actually billed $38 with all the internal Verizon fees and charges.
Then for what over two years we have lied to corporate customers about disconnects, suspending lines while management tries to sweet talk them into delaying the disconnects until the next month or quarter to make the numbers look better. Better for who, the customers don't care about our disconnect numbers. This is all about creating a fake picture with hopes that the Wall Street finance bros would think Verizon was cool again, hint if hasn't worked. The worst is yet to come, this round of cuts will leave systems, processes and customers unsupported and the already overburdened few who they decide to keep will be asked to do 30% more work for small raises. The ship is being taken over by the rats, time to look for a new ship.
@a6 yup and you're absolutely not allowed to seek any education assistance towards anything aviation related because that would be too cool. Can't even transfer to the aviation group. This place has soo much wasted and worthless talent, not surprised though. Typical modern corporate culture.
@a6 and the pilots are making bank. I think they are at least senior director level
@a5
Morristown, NJ airport
@a5 there is a corporate flight department. I think 2 private jets
@a2 we have aircraft??
Shut up loser.
Does this mean the Verizon aircraft’s will be sold?