Why does Truist think we’re digital ready to start staffing branches with 4 or less people? We merged two banks together closed many branches and merged many into one only to start eliminating staff. Do they not think of vacations and sick time people take. An average branch is running on a staff of 3 people. I’m concerned about safety. Let’s talk about NOT being digitally ready. The ATMS are always broke, the online banking is cr-p, enterprise teller is absolutely junk. It takes forever to run a transaction and they only have one UB/teller. Let’s talk about bonuses, Truist saved a lot of money last year due to not paying out bonuses because so many VOC scores were down. Biggest complaint was having to wait too long and the ATM not working. Completely out of the employees control and we all lost out. Shame on you Truist. We are the face of Truist and the least paid employees and were treated like garbage. Also, the fraud is OUT of control. We cringe when a fraud client comes in because we know we will be spending the next several hours fixing these accounts. It’s embarrassing. I have so much more to say…..
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The poster who stated the branches are dirty and unkempt is right. Who cleans them?
Other issue in the bank branches (not all of us work on the bank side btw) is they will get a good banker or teller and the person is offered a bank manager role so the good, hardworking people are moved on leaving the branch with mediocre new hires and a branch manager trying to keep his finger in the leaks.
The problems with Zelle transfers should not be happening. Hackers withdrawing whole accounts on line needs better security. That these defrauded accounts are not FDIC insured is equally lamentable. Help needed all around.
Haven't you heard? The merger is complete, and it has been a HUGE success! Get with the program!
Is more accurate, most branches in our area run on two teammates. The maximum I’ve seen in our location is three but it’s only when someone is covering a lunch ect it’s still only two present. We have had several instances where TM couldn’t make it to facilities in time because they were only platform or teller with non stop line and no relief to provide a restroom break. If you ask for help, they’ll overlook the email and ask you what your CCG level is, my day leads called for the day, purple button volume, amount of pre set appointments for this week and next and how many cc applications you have for the week and how many IRM for the week. If you try to follow up explaining that you’re just a teller and the only one on the teller line and need coverage for facilities breaks and lunch, they’ll remind you it’s a service line and breaks aren’t guaranteed. Don’t let your leads expire minion because if you do every frivolous thing exceedingly that we ask of, you won’t be paid any extra for doing so because we expect you to also influence the deposit base growth of 175 branches also. Welcome to a nightmare that you can’t wake up from without switching employers.
Branches are not only understaffed, but also dirty and unkempt. Sad that this is what our clients see.
The only thing that TFC cares about rn (and the past year or two) is getting cost of funds down as much as possible in order to redirect it to CIB. If you don't work in CIB and wonder why everything su-ks... It's because we're stripping resources from everything else and redirecting it toward CIB. Plain and simple.
No need to stress out and 'wonder' why everything su-ks in every other segment.
If you haven't noticed the priority is deposits (aka a "purple fuel" lol) because we're using it to fund CIB and couldn't care less about branch experience.
You’ve said it all…..
In fact, local branches here often run with 2 employees. Or are shuttered unexpectedly for a day or two due to low staffing
Shame!