Laid off 865 people due to AI and outsourcing
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Jumping on here, even though it's an old thread. I am currently still in Processing, luckily because my department is a higher level one and proving to be more complicated to just hand over to AI and India. That being said, as far as customer service goes, the company has now made it next to impossible to ever move on from that role. I know many processors who have gone to that department and now see no light at the end of the tunnel. Progressive is doing everything they can to make people quit rather than do "lay offs" so they look better. Outsourcing, changing the policies that make the people on the phones have some sort of sanity (attendnace ect), having FIVE different time keeping programs that people have to somehow manage in 15 minutes a day..yeah, Tricia doesn't care about her employees. Tricia cares about her pockets. I don't have a Masters Degree. I have 35 years of managment experience outside of Progressive. I've been turned down for even an interview for 34 internal positions in the past year. This company is terrible to work for. Absolutely terrible. And the second I have to get back on those phones, no amount of money will be worth it with no way to get out of the phones.
@wwd Hilarious. No severance packages and no warnings
@wvk that’s not technically true. The communication was that they will be offering trainers and coaches a choice of roles (all likely demotions) or severance.
@wee Well, Processing for sure. Phase 1 exits 2/9/2026. There was also recent communication to new hire coaches and trainers to find another job or take Severance.
So exactly who is being layed off? I see a lot of whining about layoffs, but no actual layoff.
no severance for other levels either. Just bonuses for top brass!~
The reason for layoffs and the way that Progressive does it is for greed, not because of AI. This plan was hatched earlier in 2025 when they said they were hiring 12,000 people. The career professionals at Progressive had no idea that there positions were going to be replaced at the end of the year.
Laying people off before they can get the gainshare in December and January with only two weeks' notice and no thanks for all the year of service is downright malicious! However, this works perfectly so that Tricia Griffith and other execs can redirect the bonuses to all of the scoundrels who can fire people without mercy. I am sure they will have no toys, cars and houses for the holidays. Anyone who stays at Progressive after this year will only experience the same fate next year.
The AI Emma came out and they quietly informed of claims adjusters being let go by having hiring freezes. They stated that they need to reduce claims adjuster staff by about 30 to 40%. The ones who remain see their workloads increase more every day.
They made $75,000,000,000 just to Fire and over work people to make more billions. Ridic
Management bloat is insane here. Processes are so convoluted that smaller, leaner, more agile insurance agencies utilizing AI will eat Progressive’s lunch if no action is taken, offering policy coverage at cheaper rates because of significantly lower operational costs. The HR dept will likely be first in line for an efficiency evaluation. Training an AI chatbot with the HR doc repo will result in an 80% reduction in that department alone, and agentic AI can take existing “approval” workflows, analyze them, and drastically reduce steps. Just look at IBM for an example of HR fallout…coming here soon.
The worst part is these layoffs only seem to affect people who do ACTUAL work there. The amount of middle management bloat is insane, 3x layers of management for like every 15 people, but no pne can ever tell you what the f**k any of them are doing besides having meetings about meetings. And dont get me started on the money PRG wastes on social engineering. They lay people off all while burning money right in front of us.
An email went out recently (June 2025) asking for 18 Processing PRS's to train the people in India on Processing work. The training is in sections and part of it will start soon. The training goes through June of 2026. This training includes Complex work, Bankruptcy and State Specs.
@dd They were laid off! Period! Easy to check! AI is doing low level jobs faster and cheaper than humans. Stay around and find out for yourself, or move on to a more secure job!
@xa Stop being delusional! AI is taking over jobs. If you are in Claims Adjustment or Customer Service; RUN! AI bots are cheaper and smarter than you are!
@19g No severance packages offered for low-level positions anymore!
@a4 Just check out the AI initiatives on the intranet! AI is taking over! Expect layoffs later in 2025. Get out while you can!
VP here. Anyone with more than 5 years with the company, and less than a Masters degree, is likely to be laid off in the next 12 months. AI is taking over. No need for uneducated, no value add people.
This is right from the senior leadership. Get out when you can! It will become a blood bath in 2026. Do not expect any severance pay! Is is over guys!
300 people laid off in Ohio this week. Mostly claim adjusters. AI is replacing their jobs. Another 1500 to follow in 3Q. It is going fast now!!!
If you are only competing on price. Laying off people is the answer.
Feeling bad about the su-kers thinking that Progressive valued you!
@dd hmmm isn’t a severance package offered because people are laid off🤔
If you don’t know the facts…then don’t comment!
+1jvam2adm would love to know what company you went to. If it’s more ethical let others know so they can hopefully move over as well.
Some of the comments here appear to be chat bots. Not real individuals.
Commenter “Not A Layoff..they are offering jobs” So, you really think they have 800 to 900 openings in customer service. You need to crawl out from under that rock.
This company treats their employees horribly! My mother has worked there for 26 years, as a processor, and will be 65 in a few months. The demotion to phones (even with the same pay rate guaranteed for a few years, then they would "re-evaluate") is just monstrous just so they can outsource all of this work to India or through AI. A lot of the people in this department are older and highly trained, because they've worked hard to be there, there was no turnover, and as some other commenters have stated, can't for some reason or other work the phones. Now to just dissolve the department to use cheaper options, after all of the hard work all of these employees have done, only to have to start back at the beginning in phones, with such a high turnover in that position, because it is such a rough position, or just take the severance and try to start over elsewhere is terrible. They should be ashamed. Progressive's "core values" my foot! I had a position there years ago and am so glad I was offered a better job by a much more ethical company and got out when I did because they obviously don't care about their employees and I would never touch them with a ten foot pole after knowing all of this. These people should be ashamed of themselves. It's hideous, what they're doing.
Progressive made a settlement agreement with the State of GA for 43 Million, due to the claims organization. Maybe they should have started restructuring claims before getting rid of another group.
@kr+1jvam2adm. What meeting were you in?? I was in several and there was no mention of June 2026. More like Dec 2025 to beginning of 2026. Get you facts straight.
Again, nobody is getting laid off. And none of this has even happened yet. The projected date for the shutting down of the processing department is June of 2026. More than a year away. And the “demotion” do many of you are bi--hing about, they don’t get a pay cut to go to that job. So they will go to that position staying at the same rate of pay they are currently at.
Posts like this @f2+1jvam2adm, really aren't a fair assessment of what is going on. Phone Services isn't "beneath us." It's the fact that most of us have already done it for over a decade before moving into other roles then finally achieving Processing. How would you feel to know that after two plus decades of working for Progressive, if you aren't fortunate enough to get one of the few job openings and competing against 400+ people for it (assuming half take the separation benefits), that your career has to start all over? Yes, our pay will be protected. For a time. But if we aren't chosen for another position or can't earn back our Senior, we'll lose roughly 10% of our income. Yes, it su-ks to have the hours that we arranged our lives around — mainly working before 9 a.m. and being off before 6 p.m. taken and leave us scrambling for other options. But, at least for me, the biggest sm--k in the face, is having to rebuild my career from the bottom up. Try to have some compassion rather than call us entitled or accuse us of whining about the hours. And God forbid your department gets outsourced next. I hope you never have you go through it!
As an outsider looking in, I've known of plenty of the processors who have worked for decades in the role. I'll state that up front. Replacing human beings with AI that will most definitely harm the current environment with the water used to cool servers, and without complete insight on the technology, environment and that future as well as the fact that AI isn't sentient and still primitive is most definitely going to be the death of this company.
People who worked in this department were lied to by their managers weeks ago about the concerns of this outcome. They were betrayed by the lies and led to believe that they had job security across the board. It's time for anyone with courage to go public if possible who has been personally impacted to go forward. Not one of those in this role has signed an NDA.
This decision will tank the company one way or another, and probably sooner than later. I'm not an employee, but I know that those who are affiliated with this laid off cohort are dropping their policies. This was a greed inspired and horrible decision. You still employed will see the downfall. As a tech-based worker, this decision will harm all involved.
It takes a lot of nerve to talk about the service consultant role in such a disparaging way. Clearly, you think the role is beneath you, but many hard-working people support themselves and their family in that role. Sounds like entitlement behavior to me. Everyone was offered a job with equal pay - no one was laid off.
Employees were given 3 options, take severance, find and apply for another job or move to services consultant, the same level as a new hire. Before you spout off about being given an option, new hire phone rep really is a cr-p option
@dd+1jvam2adm 's comment sound like a sycophant Progressive manager who got a bonus for delivering the news to choose outsourced labor from India and AI over hard-working, loyal employees working locally. The truth is that employees were given a choice of severance (which does indeed signal a layoff) or working in call-center for a fraction of the pay where the attrition in the department is "on average" about 7 months because the pay is so low, the work is so terrible and the chance of promotion is nil.
Not one person was laid off. None. Zero. They were given jobs of equivalent level and pay structure. Yes there are some people complaining about not wanting those hours because processing did have the most flexible work time on earth. But it is mostly a tiny minority of people that need those hours due to a medical reason. But there are accommodations available in other departments as well. This post is just a silly gripe by some people that are ticked that they don’t get to work whenever they want anymore
To respond to the other comment asking if they're actually laid off. Yes, they are. Offering a demotion is not a, "this isn't a lay off". They're offering severance pay for a reason. Plus, have you ever considered that many of the people in Processing can not work phones? I may not work for the company but I have many friends who work in processing. One of which has issues because of age and a hernia which makes it so they can not be put on a schedule they aren't granted to get a restroom break if needed, and another one has a vocal stutter. Both can not work phones and were put in processing years ago as the company acknowledged they needed to accommodate this. There are also multiple people who work in processing who, while they are native speakers and understand the language, have thick accents and therefore may not be able to work in phones as they've lost their mother tongue but not the accent that went alone with their native language.
Do not, for a second, assume that an offer made for the companies benefit (as they have trouble even hiring in phones) is kindly offered to those who were just sc--wed over. It's all manipilation.
If this is regards to Process, they were given jobs in different departments I thought? Not laid off?
Imagine being a company that stands for progressive ideals and environmentalism and then choosing more money over the worker and causing environmental harm through AI.
AI processors are single handedly the most enviornmentally harmful way of data entry and completion seen in the world.
I don't work for this company but jeez! This is bullsh-t.