Speaking strictly as a customer, Verizon's culture is 100% anti-customer.
Twice a year price increases...declining value for what paid...endless prompts to attempt to reach live help...nasty customer service reps...inflexiblility to address customer issues...hidden fees & charges...terrible website...repeated requests for security passwords...the list goes on & on!
TRUTHFULLY, this is way beyond blaming Verizon leadership. Some heads need to roll at every level to begin to root out a systemic anti-customer corporate wide culture!