@34x yup. he was very good at CLOSING DEALS. now Five9 sales is led by a guy who hasn't held a bag himself (i think he's had 4 promotions in the last 12 months), the BFF of said guy, and a enterprise sales leader who cant present or talk to customers in person.
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@d2 terrible take if you are talking about the guy who pioneered and broke Five9 into the mega customer space, you are an id--t. He was a disruptor which was required to drag the small business mindset that permeated the majority of Five9. He encountered internal blockers like I have never witnessed, yet he persevered and led amazing results that employed 100’s of Five9 ers. Show some respect to someone who had the courage to drive Five9 into markets that most felt Five9 could never compete.
@f7 caw?
The deals sold vs what gets delivered is a reality of the product. The fact those sales teams were able to keep those customers on board and growing is impressive, not something to knock. Those largest customers believe in their sales, PS, and support teams, you should support them rather than knock them.
@dt you mean the deals that take years and years to install and configure, and when we are "done," look nothing like what was sold? Yes that one.
The latest guidance to Dev is to work faster and save the company. No plan or resources to actually DO that. Just row harder, sprint faster, .
Don’t worry, most of the people posting here don’t either
@f5 so why you commenting sea bird?
@f3 I'm not at Five9 anymore.
@ds Five9 board members are the worst, most are Mike Burkland’s bros.
@eq there were announcements over the past 2 weeks. Check your emails.
Is that you Sea bird? Put down the re---r man
A strat seller is pushing it
@eq You don't know!? Living under a rock or what?
Who are the sales people and senior leaders that left?
@d2 seems like a great culture to have the CEOs wife as-----nating her husbands company’s employees on public forums. There are great people here trying their hardest just to be put down because they refuse to turn a blind eye and “be happy that we have a job”. I’m starting to look elsewhere as well now. Attacking accomplished senior leaders now as well? I’m sure it’ll be a good laugh at the next Thanksgiving dinner table.
@d2 you mean the one responsible for 2 of the biggest deals in the history of Five9?
@dj love how Tuckness has his training wheels on a billion $ public company, being trained by Winning by Design on how to run an enterprise sales org. It’s embarrassing. WAKE UP Five9 Board. Sagar Gupta in particular.
@dh Tuckness is a nepotism hire. No, he would not be what I would consider an ideal candidate. That guy has years to go before he grows up.
I would completely clean house get rid of the CEO get rid of all the friends who've been hired and let the board select new executive leadership and a new head of sales.
@d2 lol so another Matt Tuckness when you say "mature".
@a4 The senior Sales person who just left was often a petulant, divisive ,weak and inexperienced people leader. This is now a good opportunity for Five9 to bring in a more mature, more experienced leader without the tantrums.
@a1 selling stuff that doesn't exist or doesn't work the way Sales says it does is a pretty stupid formula for success. As the class action ex-employees clearly stated, Five9 is selling features, capability and performance that do not always exist, and then just dumping the problem on PS/CS etc. to fix it. This creates resentment, anger and division.
FIX PRODUCT, sell what works well, then PS can install it faster, service can properly support it, and the company can get revenue faster.
The products are selling, and those reps that have left or are leaving are the ones that have not been able to reinvent, stuck in their ways.
The harsh truth is that Nepotism has caused a lot of this, Mike has made his choice and he has to now deal with the fallout.
Mikes ego stopped him from promoting the right people, he knew full well that they would eventually challenge his old fashioned views.
As for MT, Respect has to be earned. No one trusts him.
I know a couple three product and sales guys who toiled hard over that last few years but are not here anymore. The issue with product also has always been execution by engineering even with the engineers we have. There is absolutely no ownership or accountability in Panos’ organization. Take a look yourself objectively.
Well they’ve officially lost their best sales leader. Who are they going to put in front of the biggest customers and prospects? At the top there’s folks who’ve only managed SMBs and probably don’t even know how to book flights, let alone sit across from an executive. Net New is dead.
@a3 product is very behind our competitors and Five9 should be extremely concerned about Zoom and some of the others. however, the product is still good for the enterprise and works when deployed correctly. Things we can sell around and do often, but the nepotism and horrible decision makes it HARD to sell our product
@a2 As a not-so-senior employee, it is very demotivating to see your favorite leaders leave.
Is it because our product is bad, or is it the toxicity caused by nepotism?
I'm one of the strategic sellers that recently left and I can tell you a few things... First being we cant get these projects off the ground and none of my projects are complete. Tons of issues with installs (goes against the fake NPS score we talk about that we measure ourselves). Second our product and internal processes su-k. Its impossible to get anything done. Third our channel team is complete trash now and my leads all have partners on them, I find out we aren't even being evaluated anymore. Our channel leaders have no response.
We should be very concerned. The products aren’t selling, time to leave