I don't get it, the majority of people @ Fiserv hate Frank and were happy for like 10 seconds when his appointment to the SSA was announced. Then everyone was upset again because 'what if we get someone worse.' Well we got a fairly decent, or at least hopefully decent replacement and everyone was optimistic for like 10 seconds. Then, Oh No, the SSA job got taken away, we're all going to sink with the ship! but wait, that wasn't true and y'all had that 10 seconds of glee...NOW people are complaining that Frank will always 'be around' because he's going to shift all the SSA work to Fiserv...Seriously is this how you people think all the time? And what kind of life do you have if that is true?
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Reply to @OP+1jk9rjbwc
They all are a bunch of sick puppies who are clearly miserable in their on lives. I just wish they all quit or STFU !#%$@#@$%$%^$^%.
Like they are mentally deranged.
@cs+1jk9rjbwc For those of us who joined last year it has been pure bait and switch.
It's gonna take DEEZ NUTS.
That would technically be Staples. I know you’ve seen their truck outside the office buildings dropping off the sh-t tickets.
@da+1jk9rjbwc Stock at all time highs. For making it rain, your employee stock purchase program has went from 15% to 5% discount 🤡
You make a good point.
We should hire an executive from Kimberly-Clark. They would have experience in cleaning up a mess that was left behind.
Putting a bank executive in charge of a technology services company because he’s bought a bunch of stuff from them seems strange. I’m sure that PNC also buys a zillion rolls of toilet paper too…Does that make Lyons the best guy to run Kimberly-Clark?
lol this comment should be posed to the MC. Quarter after quarter of great results and all they do is tighten the sc--ws on associates. Will be funny but sad to see bonus pool funding while the stock hits another all-time high.
The person posting this gotta be a Frank Bisignano burner account lol. Frank su-ks and his policies will cause top talent to leave as soon as they are able. Mike Lyons is paying the lipservice now but knowing what I know from friends at PNC he was admired by employees for his intelligence and kindness. Well spoken, and ran his segment very well. PNC is 3 days in office too.
If you genuinely want to make an impact, take a damn minute to look at the URL of the website you're on and consider what that means.
All of the layoffs in the run-up to the holidays made it clear that no should feel safe or hold any loyalty to the company, because it would clearly be unilateral. They've already proved that they view each and every one as a line on a spreadsheet.
How do you fix that? Time. And not just time, but time where people are clearly NOT treated like numbers. But, that's not happening either. Sapience metrics, badge swipes. The management structure has no interest in out product. They have no interest in our input on new procedures. He-l, they don't even care to explain them. They just push out changes network wide and we have to figure out why our process broke and who to fight to get it back online, without making too many waves lest we be considered problem children for the next rif.
3 day in office and stop the nonsense of 9 hours and provide more autonomy to line managers to manage their team. We are not asking for remote work just make it more flexible. Also fix the damn parking can’t expect people to come to office and not provide for parking.
Every major company is following what the administration is doing. All these inhumane practices and tracking will be widespread at most companies.
Trust when I say, it will happen. Maybe it's time to plan to leave the US altogether.
They are going to announce 5 days fairly soon. My team was told well in advance as a courtesy from my manager.This is not a joke. Take this seriously. You have to start applying yesterday to get out in time. The market is hard, hire a resume writer, connect with recruiters. I will say this one last time….this is not a joke or trolling.
Many folks are always disgruntled because the company can't leave well enough alone in key areas. The way they've rolled out return to office feels like they're playing a twisted mind game with us.
First, in office three days per week. Then four. Then 8-9 hours physically in office. Then 8-9 hours physically in office PLUS Sapience. One restriction after another in an industry where things can go from 0 to 100 quickly. Where you can go from putting in 40 hours to well over 100 depending on your role. They've become too draconian.
Had they rolled out the in office hours and Sapience at once, we would've been in uproar then gotten over it. This gradual approach of theirs, however, is like slowly peeling tape from a hairy arm vs. ripping it off in a single swoops. The slow approach prolongs the pain. With the one fell swoop approach, you feel the pain for a few seconds then follow up with some aloe vera, almost immediately forgetting about the pain you've just experienced.
The Fiserv approach creates anxiety and a feeling of instability within the company. Why? Because you never know what bullish they'll roll out with next.
That's what's p*ssing off a lot of people. At what point do you leave well enough alone?!
And now we're hearing this Lyons guy is essentially a Frank protege. So essentially , he'll be Frank's puppet. Nothing will change. It's up to those who're dissatisfied enough to leave.
I liken this to being in an unhappy marriage. Either complain and leave or stop complaining and stay. For how long are you going to complain about the same thing?!
The associates must be considered and taken care of first…this has not been the case for years..oh and the wfh on Fridays… that is NOT true… lip service
I know 5 people in my department defected Fiserv to Worldpay if that tells you anything how bad it is here
It's clear you're only talking to one group of people. No one with "real world" or real life concerns outside of Fiserv cares anything about the success of Frankserv. People want the stability and autonomy to do their jobs so they can take home their pay checks to live and fight through life outside the nonsense of swiping and having their bathroom trips monitored while watching white subordinates get engratiated with 20% raises and late start times, early clock outs, and the perks of being groomed to fail up. So much more to say. Stay tuned;)
Being treated like people instead of corporate assets no different from a laptop or Clover Kiosk would be a great start. Until they stop treating us like disposable things, how can anyone be happy? The way this place runs IS NOT normal, not even for the tech/fintech realms. We're micromanaged every minute, watched under a microscope, given contradicting mandates (in office collaboration but better have 8 hours computer time), lies about everything (the layoffs, WFH being "safe for now," the plastic silverware, BH parking mess, the damn Nespresso machines... they gaslight us daily)... nothing here makes sense. It's not a mystery why people are falling over themselves to leave. Love my job and team; loathe this company. Which is sad because a few years ago when I started, I had a very positive opinion of Fisrev. I was proud to work here. Now, I'm embarrassed.
Nothing... the damage is done. People are bitter.
If you were a competent leader at Fiserv you wouldn't need to ask. But since you opened yourself up for criticism, here is what it would take for people to be happy:
A business strategy. Like any strategy at all. Fiserv doesn't have one. If you think Fiserv does have a strategy, and the employees working at Fiserv do not know what it is, then that is an example of the incompetent leadership at Fiserv.
The resources needed to achieve that strategy. We need more people and resources to achieve the business goals, instead of too few, followed by more layoffs. The incompetent leadership at Fiserv removes people and tools that are required to service our clients.
Our clients having a better experience. We need to be able to see that our clients are having a better experience instead of a worse experience over time. Our incompetent leadership tells us what the client wants, our clients tell us differently.
Fix the internal communication within the company. A competent leader would check the internal communication. Make sure messages are communicated down, and issues are communicated up. But Fiserv incompetent leadership has never attempted this basic test.
Management leeway. Middle and lower managers who have a better idea how work is done, need the leeway to make adjustment to policy so their teams can succeed. Incompetent Fiserv senior management thinks that they know the only way everything should be, and do not allow any exceptions.
Do you see the pattern here? Do you understand why people are only happy for ten seconds? It is because after those ten second, they realize that the rest of the incompetent management is still in place. Moral is not going to improve unless there is a senior management purge. But you won't be around to see moral improve, because you will have "decided to spend time with your family".
@a3+1jk9rjbwc Four days was already d-mb in the year 2025.
@a5+1jk9rjbwc Therapy before vs after layoff at Fiserv would be an excellent idea.
Why are you asking this question like the answer is complicated or nonexistent? We want a leader who is committed to the long-term success of Fiserv and its people. The same applies to SSA.
In the eyes of the people whom you are asking (and already seem to have a negative opinion of), Frank is not committed to either of these things. We'd rather see someone else in a leadership role at both Fiserv and the SSA.
We'd also like to be shown that any transition of power (at Fiserv and the SSA) will be made responsibly and safely. As humans with families who have given much of our lives to this organization and country, I think this is a reasonable thing to be concerned about.
Your final question, related to what kind of life the participants on this board have, is more difficult for us to answer for you: You're here. You're one of us. In that sense, you're asking this of yourself.
We're all on the same team, but your colleagues and teammates can't hold up the mirror for you. Maybe the boot you're licking will provide enough health insurance for you to get some therapy before you're shown the door in the next round.
Stop the constant huge RIFs that cause customer and product issues. Stop targeting WFH people. Stop Sapience. Stop five days in the f’n office as four was bad enough. Stop the badge reporting. Just stop all the bullsh-t.
Then I think everyone would simmer the fu-k down and have some resemblance of happy. Until then, Fiserv is literally causing its own problems due to sh-t MC leadership and it’s been showing for a while.