I ask because I know EVERY SINGLE Tech portal update that goes through.. either the lazy managers don't provide the instructions for the techs to follow so they can update their phones and not wait on hold for 4+hrs. Or Techs are lazy and don't care and sit on hold for 4hrs because they pretend they can't read (or maybe they can't and they are that stupid... I mean, people who need a union to keep their jobs are stupid on their own) or refuse to read the instructions to update their phones. Either way... we know one or both don't care about customers.
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Everybody whining about techs are just mad because their jobs are being automated, and they get paid what they’re worth, not as much as field techs. The field is one area you can’t automate and sit on autopilot.
Dude talking tech portal up like it’s amazing is showing how much he knows about the industry 😂 I’d prefer to use snail mail than try to do anything with that piece of sh-t. Everyone involved in that sh-t show should be let go. They think it’s as if we’re not out there digging through icky pick + mouse pi-s/💩 and have a computer we operate from. So many different systems and windows that you have to navigate on a small phone screen, then some things take vpn connection when others don’t, not to mention the fact that in order to keep up with all the changes on all the systems you’d have to sit still and read for hours instead of doing, you know, our jobs…. You can change all you want mtp to change, put glitter and sprinkles on it, but at the end of the day a Tu-d is a Tu-d. All I want is the name, address, number, an ACCURATE description of the problem, and facilities. Everything else on tickets is a waste of space, not needed, and serves no purpose at all. Oh, and how about testing 💩 before pushing updates to the field? You mo--ns push it out just to pull it back because you’re too stupid to test updates before.
Imagine if field techs took up your habits. Ok sir, your internet is fixed…. Except it’s not, so call in another ticket so I can try again.
Fact is, we’re one of the few depts that are actually tracked by metrics.
So while you’re sitting in your 72 degree office judging others that are out doing a real man’s job in the elements, -40 windchill, wind, rain, snow, heat stroke temps, think about who is doing the real work and adjust your attitude. You come to my shop talking that cr-p you’re gonna get motherf*ckered and told what to do first, then you’ll be laying out behind the cable reels taking a nap.
Only people that like him are people he hired. You must be one of them
Don't know why everyone hates him, met him numerous times and has always been super friendly and accommodating.
Diddo Veteran Frontier. Wisconsin is a sh😃t hole with the current director. My guess is another layoff. No techs= no customers. To late on fiber builds competition already here and government grants,CAF etc are not used accordingly. Do plan on a future here,there won't be one.
Diddo Veteran Frontier. Wisconsin is a sh😃t hole with the current director. My guess is another layoff. No techs= no customers. To late on fiber builds competition already here and government grants,CAF etc are not used accordingly. Do plan on a future here,there won't be one.
Seems walkouts from LM's are becoming more common place. We are getting no support from Directors and are on our own . We are stuck supervising contractors that replaced our layed off techs
- From installers to NOC employees and everyone in between layoffs are coming before the sale. Old fashioned packages will not be offered.
I did the walkout in Wisconsin as well. The current Director used us LM's as his heavyweights to the techs.
It almost felt like a mofia type organization. From what I hear from current both craft and managers it has not changed.
Layoffs happen BECAUSE of the lack of customers, because of non-caring employees being treated like s##t from non-caring LM's being treated like cr-p from only looking out for themselves upper management. Not that hard to figure out folks !
Is the same happening elsewhere?
Directors are a-s kissers and yes men/women to the VP's.
Craft employees are treated like cr-p. Most craft have been quiet quiting before the term was popular. I know I was a supervisor and had to do the Directors dirty work. ...until I took what dignity I had left and walked out.
Frontier like most companies buy technology to improve productivity. I been there for 40 years. I saw , trained and implemented several dispatching tools. They all su-ked. Go back to the old way . Regional dispatch centers where a person answers the phone. A lot cheaper in the long run. Frontier has pi---d away big bucks over the years only to see techs manipulate the system and blame technology.
Ok wow, to the "CCM for Frontier" who I suspect is the original poster because that favorite word "lazy" keeps popping up... you are not management and you are not an employee of Frontier. True Frontier management do not sound like you, they have their own vernacular developed through years of "talking the talk" and y'all who do work for them know what I'm talking about. Your egregious claims about the techs are complete fiction that I challenge you to substantiate. You should truly think twice before accusing our technicians of dr-g use, theft and solicitation so carelessly when the claims are hearsay at best IF they were ever made to begin with. Your post reads like an adolescents angry rant when they didn't get their way, and you can't blame Florida's problems on Frontier techs. Y'all have WAY bigger issues... and he is tanking in the polls.
CWA lazy union whiners own this thread!
I’m a CCM for Frontier, but I’m not going to name the office. My reps field many calls from customers about the techs. That being said, I can tell you that techs are as lazy as they are stupid. I’ve personally talked with customers that have had their pets purposely run over by techs in their vans, customers who had valuables stolen by tech during repairs, customers who had techs show up for installs on dr-gs/drunk, customers who had techs make inappropriate contact with their children. I’ve even had customers tell me the techs solicit s-x for free service. It’s disgusting. The techs have ruined Frontier in Florida!
chill everyone, Techs and Managers both su-k
To the manager or whoever you are, your comment shows you can't read. I said Tech portal, I did NOT say "mobile tech portal NEXT". Try reading the post again. Unless you intentionally moved the goalpost and tried gaslighting on purpose.
To the author of the original post, @OP+1oMigvMJ, your comments show that you know nothing about the techs, the management, nor the application you are bad mouthing. MTP Next is not an update, it's an entirely new generation of mobile tech portal and it does not work. The company has been rolling it out over the last year, and as more and more techs get it... the complaints get louder. No amount of instruction reading matters because the system does not function like the instructions say it will. Management appears to be as clueless as the techs and there's really nothing they can do either. The company finally started a group chat for MTP Next tech support, but it's overcrowded with like 450 techs and one or two support people. It is neither groups fault that the company is sticking us with such lousy software. You have no right to call anyone stupid, especially considering how your comments give up how envious you clearly are about union membership. Being a contractor in a call center sure has made you bitter about your lack of job security and lower per hour pay. I'm so so sorry.
The techs aren’t lazy, they are tired of lack of leadership from the worthless management team and executive leadership the new CEO put in place. Selling out the company to worthless contractors and vendors who can barely function. Management can blame the union all they want but while Mr. Tea and crumpets keeps laying off the union and the problems get progressively worse, it’s glaringly obvious the union was never the issue. It all comes from the top and eventually all the massive issues being ignored will topple the company, again !!!! But wait look at the pretty new office I built in Dallas, wasting shareholders money just to glamour them into thinking I’m the greatest thing since beans on toast. Clown !
Why would anyone remove this thread?
This is a valid topic. It deserves an open and honest discussion.