You may hear terms like "co-deliver" which sounds almost friendly. It actually means we're training partners to deliver what PS does today. It was Unisys and others doing racking, now loading code, and before end-of-year will implement at scale. Employees are expensive and partners are cheap. And it is not true that anyone in services is not replaceable. You are likely surrounded by "Verizon" stores in strip malls, etc. Did you know they're all partners too but cary the name? That's what is and will continue to happen at Dell in the PS space. Not if but when the initiative is concluded. Take it to the bank and I'm sorry for my part.
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Dell PS is only necessary because products are so combersome to use. Completion is years ahead making products easy to use without Masters degree in Computer Science.
@lua+1o1FIxY9 - co-deliver is different. These deployments go direct to partner with no Dell involvement. As this gets traction, there's going to be significantly less need for PS project managers/deployment teams
Do you actually work here? This is nothing new. We have done this since the early part of the century. This has always been the model, specialize and have PM's at our end and delivery via a partner mix.
I am a services rep and this is exactly what we have been doing for a long time and we are better for it than having benched staff one minute and not enough the rest. This is how the entire sector runs.
Professional services are across variety of products, platforms and solutions. So, when you make comments like "can't even help a customer..." is not valid. I know PS teams who are very knowledgeable and billable for 80%-85% all year (which means they work in customer production environment). Though clients have experts in this area, they do come to Dell for professional services. Again, PS teams are across the organization and any comments like they are not useful may be applicable to certain areas only.
No doubt... We've watched this play out in the industry, as usual Dell is just the last to the table. All of PS will be impacted. The gaps in PS skills today is insane, we can't even help a customer in the network space. I'm sure the partner model will make that much easier. I could see a Kyndryl-like situation coming together...
same strategy as Microsoft, for the most part. They seem to be doing ok
This seems legitimate. Why do we need services if the partner is doing the sale? They typically take down the services themselves. We went through this once in my tenure at EMC. Many of the partners failed terribly, and the PS organization had to be resurrected because customers refused the partner model. We have to try the same thing over and over hoping for a different outcome. It is how we manage-also known as insanity.
Standard operating procedure !
Following IBM strategy is not a recipe for success.
This could be a longer term strategy for CQ org. More likely scenario is slimming down before and Dell sell off CQ org or create a spin off entity for a new consult/deploy business, similar strategy that IBM implemented, which is now Kyndryl.
@OP+1o1FIxY9 - Good post. We have across professional services across multiple sectors, products...Do you have any insights on product level services impact or overall?