Thread regarding Verizon Communications Inc. layoffs

The knuckledraggers aren’t going to like this…

@a8 Duh. Sleeping time is also monitored.

@ef Exactly. Meanwhile they dispatch 3 different technicians to the same site, on the same day, to the same bay, same shelf to wire 3 different 100gig circuits.

How is this efficient dispatching? Let's focus where we are broken, instead of always assuming techs are the problem.

I cant wait to become more efficient for the 2 jobs I have per day. THE 2 JOBS I HAVE TO FIND MYSELF.

Efficiency talk, constant brow beating about metrics....it's all to distract from the fact that a large portion of this company has no real work.

Smoke and mirrors.

Keep forcing your ridiculous reports and metrics down our throats. You cry wolf. Soon no one will care about meeting a number.. Most of us already don't.

Rome is burning. Play your fiddle.

@e1 imagine if your position was changed to a union job overnight. You come to work the next day and your boss says "sign this to join the union or you don't have a job". That's exactly how it happened for MCI techs. (in some states).

Don't be so small minded. Not every Union position is some lazy a$$ Fios tech out on disability every other 6 months.

Management isn't much better. They have zero interest in how the business is running. Only concern is their scorecard and next bonus.

@ab
you're right
We shouldn't put the fire out

@ab that is an OUTSTANDING use of a tech (or any union member, really)
It's too bad it would rile up the SPCA.

@OP This has Sheehan and Beasley’s fingerprints all over it

@a3 mgmt employees no need to be tracked. They do not hide behind a union. If they do not perform their duties as requested, they are gone...period....

@OP Been going on for years in NJ. They also hired PI’s to videotape your whole day on the sneak. Only stopped when they videotaped Vz’s labor head honcho’s son. Let’s just say, he wasn’t happy.

@OP cameras in trucks next. How will techs watch Netflix all day

@a9 Typical management, set a union tech on fire so you can put the fire out and be the hero.

@a9

This was provided by VZB management. Notice how an ETMS outage ticket is weighted as less important than a stupid RMOD. Sure we put our customers FIRST!!

Average Dispatch Times

ETMS 99
PC 72
FANDE 72
TCOMS 94
PME 57-103
ERLOG IWS 109
ERLOG EQI 157
RMOND 140
WFMNE ERT 140
WFMNE EQR 150
WFMNE EQI 194

Verizon has been using this telematics data for ages. We've had tech's written up for completing equipment retrieve dispatches when their vehicles never moved. Pretty common actually because we call the customer and see that they moved 7 years ago. What's the point in driving somewhere when you know there is no equipment. However they also want all dispatches to be Completed out. It's a catch 22.

Sad part is, they invest in these research studies to make Technicians more efficient, but we only get 2 jobs per day. We have the bandwidth, but no one is selling anything. Go get us some work instead of focusing on making us more efficient... New VP, new shiny Nickle. When their new project fails, not to worry.... reorg.

@OP This is really gonna cut into techs sleeping time!

@a3 Post Of The Year

It depends on how much junk is in customers home, backyard, building and if there is parking.

We need a system to track Level 5 and above time. Track all those company vehicles that never visit work sites or go to the office three days a week. Track their company badge swipes, Track their keyboard time, Track their meeting time. You will find all kinds of interesting trends. I would place good money on the fact that you would be hard pressed to find a 40 Hours worked week for most managers. Track their phone and Slack availability. Track their response time to email and Slack messages, Track their following up on issues, Track how often they just forward emails rather than follow up themselves. This is what really needs fixed!

So the costly analytics program is suppose to save the company money by reporting inaccurate information?