I know many people in CX team that are good for nothing. There are multiple teams in that group that have not delivered a single feature in the entire year.
They are always confrontation if you ask them. Love to finger point on everyone under the sun .. UX , GTS , legal etc for their massive delays.
All of them survived.. How ? Many great people were let go..
Dan should audit their 2025 performance .. Budget spent vs feature ( code) delivered in Prod.
CX has so much overlap and people sitting around doing nothing. I don’t know how they made it through with minimal cuts
@OP is obviously a bitter VZ India guy who is mad he keeps getting called out all over this board for the terrible apps he builds with his friends in Bangalore that drive all our customers away. CX not the problem. You are. Nothing works, doesn’t matter how much / fast we ship and code if you just keep pushing up broken sh-t, we all sc--wed.
Hope you get RIF on December 5th like we all did today. The customer flow you broke lead to this day. Happy RIFmas or whatever you guys celebrate over there.
@a3 India su-ks, Insights Global contractors su-ks, GTS su-ks, InfoSys su-ks, Ireland Sourcing su-ks, most our customer digital experiences and internal systems su-k. New employees we’ve recently hired from Insights Global su-k.
Fire all of them immediately. Good people (in CX and other areas) got impacted today, time for rest these other people to face the same RIF we did. Horrible.
Bring back what worked. It was working just a couple years ago, this isn’t hard.
@a5 BTW it makes rest of us look stupid to work with you guys because you guys can’t make a decisions and we can’t push code. Such a winning
I am not talking about the entire teams that got cut.. i am taking about the one which got minimal impact.
You have the same attitude like rest of them.. Always point fingers at others.. now it’s outsourcing and India.
I have seen that team unable to make a decisions for months while rest of us are ready to move forward. Audit would be nice rather than arguing
@OP yes, CX has changed a lot (especially this year). It was also heavily impacted today, so you must not know what you are talking about.
However, the majority of the work was moved to India and to low-skill / lower-cost U.S. contractors recently, away from the top-end U.S. agency talent that used to deliver in past years. This year’s model was a massive failure in an effort to save costs. We got almost nothing for it because the talented vendors were pushed out under the claim of “budget constraints”, and the work was shifted to insourcing (contractors) and outsourcing (India) that ultimately failed.
Many CX leaders got affected today. Some entire teams got cut. It’s a sad time and you can comment on this, but just understand that cost savings has handcuffed the organization and now cost savings will further derail it.
We need to point the fingers at the right people. India teams, bad US contractors and Ireland sourcing teams (who forced using these bad contractor vendors and away from the good agency talent).
Focus your criticism on that instead.