Canon USA not supporting sales reps

I recently lost a Canon production machine where CSA (now Canon USA) was the incumbent.

My customer decided to price me out to a local Canon dealership and as you can imagine I lost the deal because I was I undercut. I informed my direct supervisor who escalated this but nothing happened. I lose and Canon still wins? Of course.

This seems somewhat unfair because if the situation was reversed my head would be on the chopping block. I have seriously had it with Canon USA not supporting the reps. Everything is a challenge these days and it seems like every time I turn around they found another way to reduce my compensation.

Clearly our senior leaders will never rock the boat and slap the wrists of the dealership for fear they won’t sell Canon. This transition into Canon USA has been terrible for sales. All of the promises that were made were nothing more than lies. Just our email addresses, right Pete. Your sales staff can’t stand you and your retirement can’t come soon enough.

#Compensation #Sales #Conflict #Loss

Comment! It's anonymous!

8 replies (most recent on top)

To dude who lost the deal, I worked for CBS before the name change and are now with a Dealer ( TG ! ). CBS 1/2 a$$es the service and use to send us to install product now trained on. TRUE Service was not the forte of the company. We’ve taken so many customers purely to tje fact we ( the tech ) know the Canon products. CBS is too used to calling Canon for help. Tell your bosses to get with the program. You can’t live off the Canon name anymore - good luck to you all.

@10b I doubt it will happen. When dealers lie, customers will not get the support from the company. If a customer falls for the dealer's lie, then the customer owns the consequences. Always best to go direct.

@10b I don’t understand what you mean by discount service training shenanigans. Can you elaborate? A giant “shenanigan” we run into in our area is the dealers flat out lie to customers faces saying they are Canon, when they most certainly are not Canon. They have no repercussion or consequences, yet are the LOUDEST when they feel like they’ve been wronged, especially when the real Canon reps make the dealers lies known.

It happens all the time and dealers are encouraged to go into and after accounts from the company formerly known as csa. It’s like we are eating our own from ‘partners’ that use reman parts, supplies, and discount service including training shenanigans. I wonder when the former CSA service and pre sales support teams will be required to support the dealers?

@OP What a sc-mbag move. Their idea of having one's back is to rear-end salespeople. And PK probably is good with this because he gets a bonus. Meanwhile, the people who do the real work get boned. This really blows.

@OP Agreed on all points. Hearing the words, "our great partner B&H" at the last all-company meeting when they're our teams' direct competition and they (and other vendors) continue to undercut pricing we're forced to adhere to now was infuriating (and ultimately costs the company money by losing out on direct sales). Meanwhile, our quotas are out of control and increasing year after year WAY more than the company revenue and profit numbers as a whole. It does suggest that CUSA could be moving towards relying solely on vendor sales and cutting out direct sales altogether. Meaning we're up Schitt's Creek...

@a3 He is definitely still around…

Is Pete still around? I figured he got let go since we haven’t seen him or heard from him in a while. Quite a few execs are gone actually.

Thread regarding Canon Inc. layoffs

Canon USA not supporting sales reps

8 replies (most recent on top)

Post a reply