Service techs are parked on the side of the road for hours, seeking ‘approval codes’ and authorization from VRS hotline- for non-repairable appliances that will never be replaced per fraudulent SPHW
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I witnessed 3 (three) ‘members’ resolution regarding their appliance repair /replacement/ refund with SPHW in the past week.
All had been waiting at least 5 (five) months
RGC codes are no longer required !!!
Hooorayyyy!
SHS is a joke!
They get rid of Managers that’s good but keep people like Jennifer who takes the company Car with her daughter and shop , but she still have her job while others in Illinois losing there’s!
I asked loss prevention(who currently receives from advisement from DOGE) to investigate this and they said all of your claims were unfounded.
This 24 + yr old unit has been leaking water for
9 (nine) months , now it’s leaking oil. This is the 3rd (third) recall on this SPHW for the same issue.
The last 3 (three) techs chose not to wait for 90 + minutes for the parts NLA (no longer available)
process/ helper /RGC code required
We’re in the home warranty business!
Whats wrong with selling Kenmore through other brands?? People very much want to touch and see appliances, before making a purchase and Sears doesn't have a good enough physical footprint. Kenmore is absolutely doing great under its new CEO.
It’s official- we’re in the “Home Warranty Business”
(SPHW) per Mgmt.
Please disregard the fact that 90% of our revenue comes from appliance repair: AHS, Assurant, Asurion, CC, Home Buyers, Frigidaire, Samsung, GE, LG, etc
Also please be aware the best way to never see a customer again (and the customer will never hear another English speaking associate) is to sell them a home warranty.
The customer will magically become geographically inaccessible-‘no tech in your area’
Here’s the real jewel-
Management has forgotten about Sears.com
Where we sell …..APPLIANCES !
…we’ve cozied up with BEST BUY to sell appliances to our customers ?
The ‘NEW!!!’ compensation package is coming!!!
Regardless of how they promote it,
techs, on average, will earn less $/week
The sole purpose of this change is to reduce payroll expense
Colonel Gridlock will declare the program is a success after 15% of techs quit
@6x0+1jj8jg6za - The clothes RRC truck usually arrives mid week, except in the northwest & Midwest.
Is any new latest store be clothesed?
Wait till your pay is knocked down to minimum wage,and you get paid by the job.Yes,Thank you colonel.
We had a good run!! Thx colonel I think you should be promoted to #1 customer!!
Right now half the guys in our group are getting flexed and not working nearly 40 hours a week.Thanks Colonel
Everything he does is so counterproductive! It benefits no one.And no one,and I mean no one has a kind or nice thing to say about this man.Everything he does is such a cluster****.
Started ‘drip’ routing again today. It is chaotic and frustrating. We know it doesn’t work, therefore ,
we’re going to try it again
I remember clearly when they was talking about cleaning house in Chicago market. Getting rid of a senior tech over a missing receipt and having him interrogated over the phone.
Needless to say his spineless manager didn’t stand up for him, it’s all one huge bag of fraud and BS!
Now they’re talking about $16hr-$40hr for completions!! WTF!!?
Just close it down already! The LMTs doing side work and telling customers they can do the repair at a cheaper rate.
It’s one step away from a class action lawsuit
This pay structure was implemented after consultation with DOGE and should cut a lot of fat and waste.
Well,he's at again.A new pay structure is coming for the technicians.It will be a base pay,plus an incentive for every call you complete.It will definitely be a cut in pay. More details to follow.
Gerleffinglock —Thanks for the motivational message where you described in DETAIL how you FIRED a TECH for taking care of personal business during his BREAK!! “A Break” —as required by Federal Law
Please check with your AI id--ts why BREAKS— required by —-FEDERAL LAW—- were eliminated from the daily route?!?!?!
#3 = RGC Code = Random Generated Code=
Rob Gerlach Code = A new requirement to microf*** technician productivity
Acronym translation per poster 25 days ago:
- VRS = NFW = No Effing Way this appliance will ever be replaced. Regardless of how many attempts and how many times the same components have been replaced.
- SPHW= Sears Protect Home Warranty= The Legal progression of the the now defunct fraudulent SHW through Cinch, formerly known as Cross Country, formerly known as… Get the picture yet?!?
Colonel Gridlock
OMG !!!
I’m lovin’ it
A negative vote for the post below.I bet it came from you Mr. LEADER OF IN HOME SERVICES.I remember how you hated this forum and any negative feedback.
If it is,you are so obtuse.And before you ask anyone what that means it is not a compliment.
I've been gone for few months now,but I still speak with people,some still there and some have left.We all get a good laugh at you.
I remember your birthday last year and you dropping hints,no one said anything.You finally had to have someone come out and announce it.And then only 2 people mumbled an acknowledment.So pathetic!
I'm at a better job with REAL leadership and management.When I tell them about you they just shake their heads. Absolutely no leadership/business skills whatsoever.
Since you've taken over,the on line reviews have gone from bad to worse.Its as if you've hit rock bottom,then decided to keep digging.
Yes,you are a legend, in your own mind! Keep digging !
Yup!He's an egotistical id--t!After every video,email,personal conversation or any other form of communication I always leave with the same question.WHO TIES THIS MANS SHOES FOR HIM IN THE MORNING! He literally is that much of a buffoon!
Gridlock- Elon is on to you. He knows you’re incompetent, too. Resign from The Guard before you’re demoted to Lieutenant and fired.
Passive voice much?
There ARE going to be not there's going to be (plural).
Oh ffs. Calm down. There's going to be growing pains with any new system. It'll get fixed and be quicker/cheaper than the old system.
Someone wan to translate those acronyms into English, for those that aren't familiar with them?
That’s Hilarious!!! Perfect name for him!!