There is always a word inside Citi. The Culture is broken and Citi is going to follow New Way.
What is Culture ? Culture is something a team /org as a whole behaves. Whether it is marching forward or pulling the whole company down. Jane brought outsiders to mingle with the teams. But they are the scape goats. So, When you plan to layoff are you going to get down one or two trees or burn down the forest ? . In the first approach, you are going to layoff the scape goats , in the second approach its going to be closing projects /business and downward spiral.
The root of the problem is hiding somewhere else. Yes its the management.
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Missing of Timely and Accurate Budgeting :
Every team is giving just a ballpark of machine and resource counts. Not the real value. -
Stick to Traditions. No Risk appetite:
The Company and old leaders are fearing to take Risks or new challenges. When is the last time your team tried something new in market, something better and make Organization job easy. - No Transparency btw teams
- Useless HR: Just keep on hiring or firing per management request. No proper standards for hiring, useless onboarding and still rules are maintained in "a Book" to follow. True, the entire company's employees rule are maintained in one Book.
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Monkey Managers from Consultancy/Vendor backgrounds:
Just hired from Consultancy or Vendors, these useless don't know how to properly organize projects. Their Job is attending useless meetings and throwing bread crumbs to vendor company's.
No employee is satisfied with work.
No employee is satisfied with salary.
No employee is satisfied with perks.
No employee is satisfied with medical benefits.
No employee is satisfied with the technology.
No employee is satisfied with management.
This is the current Culture.
Let's see how you fix it.
Jane, my new year challenge for you. All the Best.