I've been working here for a long time and I don't think this place was ever more miserable than it is now. Either that or I simply can't remember if there were any worse and more difficult years for employees here...
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How long until the majority of employees pronounce the company's name "Sar-bray"?
I am working 12 hours a day. Director told me to quit and find a new job if I am not happy.
While all peasants were going through 2 weeks of of excruciating agony of layoff, every single director level and above were given options. It is time peasants realize and stop complaining.
@3kza+1nuRtGZq
Offshore engineers in the earlier days would do anything to be able to go to the customers. But they weren’t allowed. Either by cost, or by layers of proxies that treated an access to the customers as a power leverage over low-costs.
Now most indeed kind of gave up. At least in the dinosaur industries that didn’t catch up with the internet. In the modern companies that treat us not as offshore but more like “follow the sun”, you can still find passion for doing business.
So again, this ain’t employees fault, but your dear leadership that made decisions that they made. Actions have consequences 🤷♂️
When I joined AA, not as a flight attendant might I clarify, we had a close relationship with customers. If a customer had a problem with your software that you could not immediately fix by phone then you got on a plane and met the customer in person to get it fixed. Meeting very unhappy customers face to face is an amazing deterrent to producing low quality software that doesn't work correctly in the field. It was a baptism by fire for all new developers in the team. Once they experienced this then they understood the motivation of the rest of the team. All the developers actually use the software they create and they understand how customers use it too.
It's terrifying going in, but if you pass the test, by solving the customer's problem, then you've made an ally for life. Some of the customers I solved problems for still send Christmas cards years later. Sometimes you literally save their business so the gratitude is understandable. That's why they were so angry in the first place. It matters.
Offshore developers don't do that now. Maybe they should. Instead they just think we're dinosaurs who keep annoying them about not wanting to upset customers and refuse to upgrade our underlying technology twice per year to keep up with the latest seasonal fashion. Keep it simple stupid and if it aint broke don't fix it. Progress is about making things better for the customer where improvement is actually an improvement for them, not just padding your resume by getting some on the job training in some new tech that makes things worse for the customer, worse for Sabre, or worse for both.
We care about our customers and we care about Sabre. That's the difference. Fortunately we still care. Some might not appreciate that but if it wasn't for that then we wouldn't have the customers we still have and those that don't care wouldn't have a job.
@3okp+1nuRtGZq
The problem is the management and up (seniors and execs) and not employees. Sabre has a tradition on undervaluing employees with solid experience in the industry. If you were coming from airline or travel background they would slow you down on purpose, bully you, overload you with work when at the same time irrelevant people that were simply looking for a job where praised, given more money and bonuses as well as promotions. These people didn't need Sabre to build a resume. They already had majestic experiences that Sabre and the management through in the bin.
Been here since AA and every year is worse than the last.
I joined AA to be part of the flag bearer but now I am part of an American minority skeleton crew. This is now a company where most employees barely understand English and each offshore office cannot understand each other because they're each trying to communicate in mutually unintelligibly broken English.
Most offshore employees don't seem to care about our customers or making money. They only hang around a few years until something better comes along and then they jump ship. They are only using Sabre to pad their resumes with whatever is fashionable to help them get another job elsewhere.
It’s the guy on the 4 th floor who always hung out in the cr-pper on the 3rd floor to waste time
Who are you?
What makes it miserable? Too much work? Lost friends and colleagues?