Obviously most forced overtime is in claims. It’s been ongoing since August. What happens if we decline? Will they terminate and short staff further? I’ve really debated just flat out saying no lately.
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Everyone was once just salary. You worked the same long hours with no overtime pay. Time card was a blessing.
I wouldn't be surprised if at some point they make all Claims positions salary.
#OneClaims is here and working oh so well. Hope INJ CAs like EXP because that’s where we’re gonna wind up once they eliminate our position. Argue if you want, but if you’re an INJ CA who thinks our role is safe please explain.
It’s so funny when people think no one will leave in March. You do know Express by itself has lost 2, 000 people by itself , leaving about 1,600. I get posters aren’t in claims and are ignorant about the position the company is in.
@1nzr-no it is the reality juxtaposed against the silly, nearly child like , comments about a 100 year company that supposedly will be failing because some employees are unhappy. Welcome to the real world. You like virtually everyone else will stil be here in April.
I'm curious. Do these people get paid for overtime?
In IT, if you get called into work on Xmas or the middle of the night, you don't get paid extra.
@1rhi Results aren't worth a cr-p to assist the employee. Great announcement. We accomplished this at your expense. Just typical of a politician. All talk.
The company is going to announce some great 21 results end of Feb. and early March. Then get ready to enjoy its 100th year anniversary. A few people will leave in March, none that will be missed, and the the company will be just fine….if you think masses are leaving you are drinking the kool aid you are selling.
Yi was allowed to address management after the announcement that he was stepping down. He seemed bewildered, like he could not understand what went wrong. We went from a professional organization that was diverse and distributed throughout the country. These were good jobs when you lived near your family in the place you wanted to be. When the company began consolidating, most chose not to disrupt their families and moved on with their lives. The arrogance of the executives who already chose to prioritize their career over their families was our downfall. They seemed shocked when most normal people would not do the same. Now we can no longer attract and retain competent staff. The claims organization is collapsing and executive is trying to reverse some of the mistakes but it is too late. I predict a major exodus in March. The Company will likely survive but there will be much pain for those that choose to remain.
OT has been going on for 3yrs straight now in Underwriting. It isn’t currently mandatory but during peak season we are pretty much told it’s a must as well….,
Oh yes Yi, the exec that wanted to make claims plug and play. You can work injury one day and TL the next day. Everyone will be crossed trained to do each other’s job. Lots of push back on that one, leadership was made to threaten termination if handlers didn’t support the idea. Yi was made to do an apology letter and “retired” shortly after the letter. Claims upper leadership is re--rded, Bloomington should be embarrassed about their leadership choices .
It is a pipe dream if you think all claim handlers are walking out-90% of my team would not including me. I don’t like a lot of stuff going on but I need this job and not interested in starting over.
That’s the whole point of a walk out they can’t fire everybody. Do to the training needed to do the job there aren’t enough externals to take the workload. It would essentially bring the entire claim department to a halt. It would look really bad for the CEO and top executives and force the board of directors to take notice and clean house. We could also start writing our complaints to the board of directors has well.
Be empathetic. Be noble.
Ain't no different than Russia or China. You are a lower class and must conform to their rules. Anything less will be disposed of. It's all about money for them and control over you. Ain't no different than any politician.
WH
One of the Exec was Robert Yi, but he is gone now. I'm sure a couple more execs have left on unknown terms within the last 6 months.
"been going on since august...." you must be new here, im guessing you joined in august. Dont worry its totally not mandatory, youll just need to give your reasons to your manager and then discuss those reasons with your manager and section manger in a totally not intimidating meeting.
Its a shame the worker shortage cant be solved, ignoring the obvious and super easy/straight forward economic reason that all of americas corporations seem to forget exists. Keep in mind, in many major metro areas SF entry level pay is on par with flipping burgers and running stuffing merchandise into a plastic bag and smiling at the purchaser.
Side note, does anyone remember the decision to not hire anyone for a full year while also being incredibly hard on your workers including forced reassignments and forced overtime, and then more left and now were in panic mode for over a year trying to fix it? Anyone know the name of the executive who was in charge of this? Sort of want to skype him/her and ask them how they keep their job.
You are inhaling your own fumes if you think the majority of claims employees are going to walk out and be terminated. Sure, you might get 10%. That would increase HR workload…..
@ols interesting perspective. Be assured what comes around goes around. They're inability to care about the people in claims will come back to bite them in the tail.
If the whole claims department walked out and said we aren’t coming back (aka) struck until working conditions improve (aka) hire and train more people, less metrics, better pay. They would be forced into giving into the demands. Claims is not a position that you can hire random people off the street without training and there are not enough external hires to keep up with the work load. It would essentially bring the entire department to a halt until the workers went back. But for that to happen we would need to get organized and the claims staff in all the hubs would need to be on board. Unions people they worked in the past and they work today.
I suspect they would let it slide once maybe twice but if recurring they would terminate you. The Fair Labor Standards Act allows termination for failure to work OT.
Been told it’s an essential part of the job, and job expectation. Don’t complete the required OT? Action plan.