What happened to digital sales? That's all we heard about when the change program launched. Hint, it ended in failure and now we only hear about digitally assisted sales which is just bs speak. KR came in and scared everyone (basically, everything and everyone was just sh-t) into agreeing with milestones they new were unachievable. Remember mvp 1 and mvp 2? Why is KR still here? Sh-t only flows down from the ivory tower and never up.
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So glad i left this toxic company 3 years ago
@4peh+1q2jeoaZ pure digital was “a” goal not “the” goal. The digital team also delivered many self service tools to reduce the burden on reps to do menial tasks for customers. I would say the biggest failure is the idea that Change would modernize all the tech. Teams run around thinking that happened only to realize that there is still a ton of tech debt. The original post makes it appear that TR never talks about pure digital and that is not true. It’s reported on. My argument below is that people on this site like to change the narrative and/or make up stuff that suits their “argument”
@7faq+1q2jeoaZ Beyond d-umb. They just increased quotas to make up for it. KR plays an important role for SH. He gets to play Mr Nice.
It was a crazy initial thought that our customers would buy in their own purely digital. The goal was to reduce head count by eliminating sales teams “because our customers want to buy from us directly”
Then, they realized that our customers don’t was a pure digital sale soooooo the goal post moved to assisted digital sales. And wow look at that they suddenly hit their internal metrics.
But wait, they hit it because our customers were mandated to purchase that way. So of course the numbers were hit. We changed how we accepted and took their money.
So d-mb.
@2pja+1q2jeoaZ pure digital sales was the goal..
Love how the trolls in this site make up sh-t. Digital sales report both pure digital and digital assist. Other parts of the change program may (and are) failures but get your facts straight.
So so true! The whole program was run by fear.
Maybe Krampus will come and take her away to a nether region where she will be free to implement her policies there.
So true, you hit the nail on the head. But look at the stock price. That’s all they care about.