When is the A&E Factory Service shutting down completely? Heard it will be next month, can anyone chime in on the status of A&E?
15 replies (most recent on top)
No, seriously! Appliance repair as a trade is over. Sure there are still many people earning a good living repairing appliances but the writing is on the wall. If you're over 50 you might be able to ride it into the ground by retirement. If you're less than 50 you really should be looking into alternate ways to support yourself. I'll give this post a down vote to get things started but you know I'm right on this one.
Management is a joke here. Everyone old fatso is trying to hold on to their chairs while cracking the whip to the point they will make a bad decision for the company so they do not have to answer to a falling metric even if it is the right thing to do.
From all the endless entertaining drama and links I've read about on Sears Layoffs, I must conclude that Eddie Lampert must be compensating for a great deal with his super duper mega yacht.
@1sub+16h8HF6t No that's just Sears former vendors since Eddie won't pay the bill. Parts Direct was profitable and doing just fine with high margins until Eddie screwed them all over.
Pshaw! Appliance repair as a trade is dead. Manufacturers have decided not to supply replacement parts beyond the warranty period and most appliance customers are conditioned to buying a new one when the old one breaks.
@1jmm+16h8HF6t Sorry, your credit card was declined
@1yxz+16h8HF6t like everything else having to do with Eddie Lampert, we suffer from upper management that has no idea what we do and no idea how to run an organization that used to mint money and turned what was the gold standard in the industry into the worst run organization in the industry by gutting it and putting replacing intelligent management with stupidity from Hoffman Estates
- new trans, new motor, new shocks
The vans could use a new set of tires.
@1thx+16h8HF6t Interesting that you place blame on the company. Judging from your comments, it appears to be the employees who are responsible. Begging the company to shut down so you can collect unemployment and not have to take any responsibility for your actions is typical of most of the associates who have chosen to remain with the company
A&E should have dropped dead a few years ago. How it still functions everyday still amazes me. I work for SHS from home, and knowing first hand what a c-ap show this really is, I expect everyday to me my last at this wretched place.
Listen... Techs constantly call off sick for whatever pathetic reason, so many vans break down every single day and there are no replacements. Only one tech may be assigned to a 50 mile radius for cook-dish calls, and when he calls off sick or just decides to take a LOA, or his van breaks down and is in the shop for a week, there is NO ONE ELSE to cover for him. The only solution A&E has for this BS is to reschedule the customer for another 30 or so days out. Really. SERIOUSLY. It's criminal. You just can't make this c-ap up. Customers are p-ss-d. Employees that have to deal with this BS ALL DAY from the customers are p-ss-d. Just shut it the F down already, and let us collect a little unemployment so we can snap out of this Sears - Transformco mindset to get our lives back together again and move on. Post-Pandemic Strong!!
In other words it's running just like the rest of former Sears. Broke and a joke.
A & E is alive and NOT doing well. Many vans have over 200,000 miles on them .They are owned by Transform Home Services.They still do sears work and third party service contracts for retailers including Best Buy, Lowes and Home depot.The techs are expected to sell Home appliance warranties underwritten by Cinch Home Warranty (formerly Cross Country Home Warranty). The wages have been the same hourly amount for years and tech morale is low.The company suggests if you want to earn more just sell more. Many experienced techs have left the company and more are just biding their time, i don't know any techs i am in contact with that believe they are a long term viable company.Eddie is looking to sell the whole service and home improvement business to drain more money for his crumbling kingdom.Honestly the best thing that could happen would be a sale to a company that wants to run it as a service company again. The labor and parts rates are ridiculous with even the simplest repair on a dryer costing between $275 to $400.How do i know this? I was a tech until last year and just couldn't live with overcharging customers to pitch the home warranty.
A&E is hanging by a thread. Still making money, but we're just an overscheduled incompetently run and stretched thin protection racket that sells warranties we never service. We're here to service third party non-warranty calls, not anything from Sears.
Those criminals shut the doors almost a year ago. Where have you been lol..