If you reach out to them for anything else at all, they act as if they’ve been so begrudgingly inconvenienced.Others have pretty much already echo’d the very strong across the board sentiment that HR at Citi is quite useless. HR at Citi does what we call “rest and vests”. They show up for work and do nothing but collect the pay.
If you are expecting them to move things along at a reasonable pace, then you will always be disappointed. I can understand why others suggest to layoff HR, or replace them with AI or even outsource them cheaper. I get it, I really do. What true value do they serve if all they do is not respond, not answer questions and drag their feet on processes. I mean if you truly want to trim the fat, start there.