I wonder what CSG 1st QTR 2023 will look like

If true, this is a major mistake!! It is my understanding most of the customer facing staff (Sales People) will not know if they will have a role moving forward, or the territory they will have, until January. Why would a sales rep focus on opportunities outside this QTR when they don't even know if they will have the account next year? I assume all prospecting for 2023 has stopped dead in it's tracks. This QTR should be good as the sales team will want to close, with urgency, any opp they probably can and do it without consideration of the companies reputation or potential damage it may cause to long term customer relations. Citrix is already a technology customers think is too expensive and always looking for alternatives. Stupid. Stupid.Stupid

I am surprised Citrix ELT did not take territory assingments into account and have a clear revanue maintenence strategy in place while the deal was closing (for the last 12 months). It is my assumption only that it will cause an initial hit to their 2023 revanue and have to be added to the cost cutting measures associated with the Citrix debt Vista & partners had to acquire as part of the acquisition.

The good news, as a privately held company, they cam blow things up and rebuild correctly at a much afaster pace then Wallstreet would have allowed, But revanue is revanue. Why risk the loss by not having an initial plan.

I assume the new CEO (TK) would have made changes but at least there would have been a plan to work from. TK seems to want to blow it up even at the risk of revanue loss. I also assume he isn't doing anything without the approval of Vista and partners.

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As a current sales rep - no one is looking beyond Q4. During our Q4 QBRs, we were told to not even present on Q1 deals. Every team is working to close anything they possibly can before EoY. The writing is on the wall that SMB and Commercial will pretty much be gone. The roles might evolve into more of a PAM role but for the most part, we know are future is not with Citrix come January.

Sales has been pretty pretty quiet. Anyone from Sales care to comment on what's going with Sales and direction? Are you folks sitting in limbo waiting for something? My department interacts regularly with sales but the last 4 weeks they've been super super quiet and it's pretty pretty uncomfortable.

Uh, what if a customer decides to drop CSG? Then CSG customer base is not only not growing, it's shrinking.

@1wiw+1k6fYw0N best analysis so far.

You said, "I assume the new CEO (TK) would have made changes but at least there would have been a plan to work from." There is a plan, but not what you imagine.

Let's review the Tom Krause plan. 1) Identify headcount cuts across each BU. 2) terminate those employees. 3) assess the remaining costs and look for more potential expense cuts. 4) increase prices on the most profitable customers. 5) discard the unprofitable customers. 6) assess the revenue, profitability, and cash flow following these actions each quarter.

Remember, based on his past experience, TK believes that he only needs a few sales reps to merely take orders from the declining CSG customer base. Meanwhile, marketing spending is not required to harvest revenue from the installed base. It's assumed in this plan that there is no customer growth, and profitability is maintained by perpetual price increases. That's his proven playbook, period.

So, you are overthinking this situation. As an example, territory assignments, and other traditional sales planning tasks, are really not important. Most customers will become very hostile toward CSG sellers who are already used to delivering bad news. Nothing has changed. Expect more of the same. Don't like it? TK's response, then just leave.

Thread regarding Citrix Systems Inc. layoffs

I wonder what CSG 1st QTR 2023 will look like

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