While it was fun, we were less stressed, engaged, more productive.. Now it's not fun anymore and working here is very tiring. I'm afraid nothing can fix company culture here anymore because this company has lost its direction. I also think it stopped being fun long before the pandemic?
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When VZC bought out Vodafone, that was the beginning of the path to mediocrity.
I realize the company is a for profit, publicly held company and needs to drive profits. $170B of debt (and increasing) growing expenses and all the low hanging fruit has been picked.
The company plays the social media game to present itself as a wholesome we do it all social savior. Just be honest and admit it's profitability at any cost. Everyone and anything is fair game to cost cutting reduction. Except for Hans and his $20M compensation package. Plus all the other top level execs who are over compensated.
when they switched to team comm and the pandemic hit is when i actually hated this job but noone really gives a sh-t so until i can find something thing new
This company sucks!! They don't give a sh-t about us or our health ... Anything the DM and the director is all smoke and mirrors
Also, the change in comp structure pays us the same for upgrading pull-thru devices rather than creating false churn, and also pays us more on RIS than #’s. The same people who very vocally believe that sending customers away is more sustainable than having too many upgrades, are the same people that refuse to believe that actually helping people and not creating so much false churn would pay us more because it takes more time and risks a poorer experience by explaining to people why they have to spend an hour on the phone after purchasing to cancel an old connected device, etc. The same people preaching they care all about what gets us paid seem to not truly care about what gets us paid at all. If we ever got a detractor over a customer having to disconnect an old connected device they thought they were upgrading, it’s considered worth the loss in RIS multiplier than to have upgraded the line, even though the upgrade or add of revenue pays the same. The hypocrisy is hard to swallow. It’s NOT about the money, it’s about the superficial GA column. And to believe that way pays more or is more sustainable because it looks better in the moment…I think that may be the definition of true faith. It’s 2021 though, let’s start thinking this through a little bit. It’s not a matter of changing the outcome because ultimately this is by design. But let’s stop the pretending. If we spent as much time looking for genuine opportunity out of the upgrades that walk in we might have a chance. But don’t pretend the current method is sustainable. To believe that the current method is going to get you promoted or provide job security is outrageous. And doubling down to convince us it’s for our own good is insulting.
When the correlation between customer expectations and performance metrics have become so misaligned that it feels like walking on egg shells all day.
The irony is real. I’m no business person and far be it from me to understand the strategy of such a profitable company, but when the definition of a job well done becomes to not have someone upgrade their phone in the store, it really makes you question the sacrifice the company is making by dragging out what seems to be an inevitable minimization of the retail footprint.
People seem unhappier than ever. On both sides of the counter. But when we celebrate doing anything BUT having the customer upgrade their phones in the store, you stop and wonder if they are hurting their bottom line more than they are hurting us.
How about going back to the half off upgrade and act fees online. At least there is an incentive for customers to do it themselves or learn how to. Then there would be a natural talk track to why we are showing how to order online and how it is benefitting them. Instead of awkwardly dancing around why we have to pretend like we don’t want business in the stores.
I can only help but wonder how the people who seem most committed to moving up or staying with the company show the least concern for customer retention. Cause let’s be real - we see many more existing customers a day than potential new ones. And if stores are only going to exist for new business or online pickups, there aren’t going to be enough jobs for all these people who are looking to move up or stay put.
I’m not sure if it’s a front or not, but don’t act like I’m making the store look bad by opening the door for someone to upgrade their phones. As if explaining to upper management why you have so many upgrades is worse than the store being closed for the day. When you cheer on the customer ordering online - I would ask you consider the idea that is putting your job more at risk than if you did the upgrades? As I said before, the irony is real.
So I sit back and watch the chaos of this all. Constantly having to remind myself that now, more than ever before, I am not defined by my numbers. Because as someone who takes performance to heart, the day that it became more important to not do transactions in the store than to do them, is the day I realized that performance measurements are no longer a concrete or genuine representation of anyones contribution.
Retail is shrinking. We’ve known that for a while. But at what price is the question. To those with enough faith to believe that there is a future in corporate retail beyond the smoke show of this all, I envy your outlook. But I cannot see how what we are considering wins today equate to too many tomorrows. I know the grass isn’t always greener - but I would have to have a small semblance of faith that there has to be somewhere else out there to invest my time and skills in that isn’t working harder and harder by the minute to minimize the necessity of my job.
I want to help customers because I care. If the company wants it done online - I can help them order it online. It doesn’t matter much one way or the other to me. But I can say one thing in all confidence - if I was more concerned with staying with the company or moving up - I wouldn’t be managing my employees to minimize transactions with such pride and conviction. Because if you think that having no upgrades isn’t doing more long term harm than having an off ratio - I think you have bought into a song and dance that is leading to a dead end. It just becomes a question of which of those two scenarios gets there quicker.
: @1vfy+1dZKWuqC I say this with all kindness, turn down the Fox News/ newsmax talking points. Do a crossword, go outside.
McAdam put us in the ditch, Vestberg keeps us there.
Once our Euro Leaders added “Social Justice” to our corporate mission, the work environment became very politically charged and hostile. The socialist lefties in leadership used this “goal” to start forcing their Marxist Anti American views on the workforce. I went from loving working for VZ to being disgusted with the place.
💯 Exactlyyyy!
Oh that's an easy answer....when they stopped paying us a decent commission and started rewarding the lazy people with the same diminished pay as the hard workers. The atrocious pay cut disguised as team commission. Then to add insult to injury they wanted us to work bell shifts all weekend 715am-915pm. Our DM was forcing us to until our GM grew a pair and told him we won't. It's as if the upper-management stopped caring about the people that work their A$$3$ off to make their sales numbers look good and just sit around a Skype meeting patting themselves on the back instead of rewarding us or even giving us an adult size paycheck. Hope they enjoy their 6 figure handout while we struggle to make that 2.0 and over time... I'll also add when I did mention it once, I was told I was lucky to be employed when the stores had to shut down...every carrier did what we did and went back to their old commission upon opening...we are the only ones that got a huge pay cut and now have to rely on other people's performance to make 1/4 of our old commission. That's why the job isn't fun, there is no motivation to sell.
No when your CEO took over it gradually declined. The same Dude that Destroyed Sony Ericson!! VERIZON IS SINKING LIKE THE TITANIC.
Maybe when you got out of Detox it stopped being so fun.
Maybe when you forgot about your fun for a second.
Any number of whens. They add up.