We all know it's coming. The systems constantly not working, other departments like tech, pact etc... outsourced. Call routing issues. Customers having to jump through hoops to reach someone and then being forced to do self serve. We are told they are working on fixing the issues but the truth is if they really wanted to it would have happened. The systems are getting worse by the day but they tell us they are working on it. Years ago when there was a system issue it would have been fixed in a heartbeat but now it takes months or is still on going. How long before WFH customer service is outsourced ?
6 replies (most recent on top)
Routing is so jacked it doesn’t matter which team answers
@1utu+1bYd4Dbz not sure who you think you are but you are talking out of your a-s. Verizon use to be 90 percent corp and not until the last few years have they steamrolled corp and have plans to make it 90 percent indirect/vendors/outsource. You either are either an id--t rep or a mole playing stupid that wants to continue to sell the lie on a layoff board Verizon isn't gearing up to get rid of most corp stores/dept.
Customer Service has been outsourced for over a decade. Vendors take low end/value customer calls and some are outside of the US. Stop acting like that is new and chill.
That being said, not sure what they did, but they completely jacked the system up. Dropped calls, errors, nonstop loading. This is nation wide and not ISP.
This is precisely why I took the lifeboat option off the ship. Paraphrasing from the Godfather movie, "Made an offer I couldn't refuse" lol. Get your resumes ready folks. Sink or swim time is upon you. "May the the odds be ever in your favor," (Hunger Games). In seriousness, best of luck to all of you!
Infosys is like the walmart of IT. It's based out of india and we'll obviously you see the results.
They outsourced IT and now the systems blow. Who would have thought?